PAYMENTS
RETURNS
Please pay as soon as possible after winning an auction, as that will allow us to post your item to you sooner!
If you are not 100% satisfied with your purchase, you can return the product and get a full refund. We do not offer exchanges. Instead, you can purchase a new item from your refund.
You can return a product for up to 30 days from the date you purchased it.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
SHIPPING
We offer varying levels of shipping. Standard service is often FREE DELIVERY and is offered on items of a lower value. Higher value goods will be automatically sent by a tracked postal service. There is a shipping upgrade option on each listing.
Please check the individual listings for advice on processing times as many items are made to order. Please allow up to 14 days for Royal Mail to deliver your item. Once we hand the item to Royal Mail, it is in their hands and out of our control.
In the very unlikely event that your item is delayed, lost or damaged, we DO want to help you. You should contact us through ebay so we can sensibly resolve the issue.
Please pay as soon as possible after winning an auction, as that will allow us to post your item to you sooner!
PAYMENTS
SHIPPING
We offer varying levels of shipping. Standard service is often FREE DELIVERY and is offered on items of a lower value. Higher value goods will be automatically sent by a tracked postal service. There is a shipping upgrade option on each listing.
Please check the individual listings for advice on processing times as many items are made to order. Please allow up to 14 days for Royal Mail to deliver your item. Once we hand the item to Royal Mail, it is in their hands and out of our control.
In the very unlikely event that your item is delayed, lost or damaged, we DO want to help you. You should contact us through ebay so we can sensibly resolve the issue.
RETURNS
If you are not 100% satisfied with your purchase, you can return the product and get a full refund. We do not offer exchanges. Instead, you can purchase a new item from your refund.
You can return a product for up to 30 days from the date you purchased it.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.