Stairmaster - Staircase Ladder Leveller - Safety 1st on Stairs Safety first on stairs - with 10 Year Guarantee
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Upon receipt, it is
important that you ask the courier to wait whilst you check your goods as best
you can. If significant damage is
visible, please refuse to sign for delivery and ask the courier to take it
back. This prevents having to wait in for a courier to call back for collection
and allows us to get a replacement to you as quickly as possible. Please call
us on 07743 790436 to let us know what has happened and we will sort it out for
you.
If an order is
delivered damaged and is left by prior arrangement unsigned for and in a safe
place nominated by the customer, the customer should call us on 07743 790436
asap (within 24 hours) to notify us of the damage and supply images via email
if possible. It is imperative we receive
this information within the first 24 hours of delivery as this is the only way
we can prove damage in transit.
If you change your
mind within 30 days of purchase, this item can still be returned for
refund. The product must be unused,
unmarked and fit for resale. A
restocking charge applies when goods are returned later than 7 days after
receipt and this is costed on a percentage of the price of the ladder although
on smaller accessories, this is a flat fee of £1.20. This fee is a genuine cost to us from our
supplier.
The cost of return is the responsibility of the purchaser.
The goods should be
returned unused, unopened and in original packing with all instructions/leaflets
included, fit for resale.
Until we receive the
returning item, it is the responsibility of the customer. Please check with us before posting anything
to us as return addresses can vary for each item. If a courier collection is required, please
call us to arrange it for you and please take photos of the returning item to
prove the condition it leaves you. If
returning by post, please obtain a Proof of Postage Certificate (free of
charge) from the Post Office as it will allow you to claim should the item get
lost.