Have an Issue? Our Policy
We are dedicated to solving all issues in the customer’s
favor. We are open to replacing items, offering full refunds, or working
out an appropriate alternative with our customers. We are ALWAYS open to
suggestions. For any reason, if you are unsatisfied with your purchase or
how the transaction was handled, please do not resort to leaving negative
feedback but instead, reach out to us. We are committed to excellence and are
fully dedicated to solving any issues our customers may have.
Shipping
We will ship your item out within TWO FULL
business days of the original purchase. Example: items purchased on Fridays
will be sent out before the end of the next Tuesday. Items weighing less than
16 oz. will be sent via USPS First Class unless stated otherwise. Items
weighing more than 16 oz. will be shipped via USPS Priority Mail unless stated
otherwise. Expedited shipping available upon request (we will charge
accordingly for expedited shipping) By purchasing an item from us, you are
agreeing to our shipping terms.
Our Merchandise
All of our merchandise is officially licensed and approved
for sale. WHOLESALE QUANTITIES ARE AVAILABLE. We are licensed importers who
deal primarily with closeouts. Large quantities for most of our items are available.
Please reach out to us via eBay if you are interested in purchasing large quantities
at a great price.
Customer Service
We firmly believe in offering excellent service
and keeping our customers happy; 100% satisfaction guaranteed. In any
event if you feel that you are not satisfied with your purchase then PLEASE
contact us immediately. We will handle the issue as soon as possible. We
offer full refunds and provide shipping reimbursement if the issue arises due
to our responsibility.
Positive Feedback and 5 Star Ratings
We work very hard and do
our possible best to take care of our customers and their needs. Your
positive feedback and 5-star ratings is what keeps us going and keeps us
competitive. We are in business because of our customers and we firmly believe
in keeping our customers happy.
Need to Contact us?
Have an issue with your product? Want more pictures of a specific
item? Just want to check in and see how our day is going? The best way to send
us a message is through eBay messages. Your messages will be responded to
usually within the same business day, or the morning after you inquired.