Pins are made from quality metal, stones, gems and rhinestones. suitable for your everyday lightweight shawls.

Pin measures approximately 6-7cm in length 

PAYMENT

We expect all payments within 48 HOURS (2 days) 

If you don't pay we will open an unpaid dispute and may block any uncommitted buyers from future purchases

All orders are shipped after FULL payment is received.

We accept payment through PAYPAL, BANK TRANSFER & CASH ON PICK UP.

Temporarily we do not accept payment by check or money order.

All Bank charges will be the responsibility of the buyer.

Our Bank Details (Australian Buyers Only):

NOTE: Please leave your name (EBAY ID or full name) and POSTCODE for reference when transferring money via bank transfer.

DELIVERY

All parcels are posted via Australia Post or by our own courier service.

Parcels are shipped within 1-4 working days depending on stock availability and the order load we are handling.

Once items have been posted, please remember that the postal system is out of our hands and that delivery times may vary. Parcels that are sent via regular service do not have a tracking number. To ensure you can track your order, Please choose the registered or express service. If you have any concern about your order please contact us either vie EBAY message.

SHIPPING DURATION: 

Australian buyers:  3 – 5 working days via standard shipping

 OR 1 - 2 working days on express service (express service available upon request)

WE SHIP WORLDWIDE TO ALL COUNTRIES

International Shipping: 7 - 14 working days

 Please note: we will NOT burden any CUSTOM FEES.

All international parcels do NOT come with tracking number. (You may request for a tracking service at an additional cost *) 

SHIPPING FEES: (Applies only for Australian Buyers)

 AUD $3.99 for one SCARF (per order)

AUD $1.99 one Inner caps/ Pins (per order)

International Customers (outside of Australia)

AUD$9.00 for one Scarf (per order)

AUD$4.00 for one Inner Caps/Pins (per order)

WANT TO SAVE ON DELIVERY COST? SHIPPING FEE DISCOUNTS FOR COMBINED SHIPMENTS (MUST BE PAID IN ONE INVOICE)

PURCHASE 3 OR MORE PRODUCTS AND WILL REDUCE THE DELIVERY COST! (READ BELOW FOR MORE DETAILS)

(LESS THAN 3 ITEMS PURCHASED WILL NOT BE ELIGIBLE FOR COMBINED SHIPMENTS DISCOUNTS)

FOLLOW THE STEPS BELOW FOR COMBINED SHIPMENTS:

Before check out, please, contact us (via eBay message), so we can send you the revised/updated invoice. 

If you buy three or more products from our listings at one time, the packaging and handling can also be combined so you can enjoy the cost benefits. 

It’s simple: 

1. Buy the items you want on any of our listings

2. Don’t pay yet 

3. During “Checkout”, simply select “Request Total from Seller” 

4. We will send you a revised invoice for combined postage of all your items 

5. When you receive the “Combined Postage Invoice” via eBay email, click on the link for payment of your revised invoice amount 

RETURNS & REFUNDS POLICY

Your satisfaction is our number one priority! For that reason we accept returns on all our products and provide refunds as soon as possible. All returns or exchanges will be accepted on goods that are unworn, unwashed, unchanged and in its original wrapping with the original labels attached for up to 7 days from the date you received the parcel!

All returns must be mailed to:  

AMALIA COLLECTION LTD.

P.O BOX 251,

Lakemba 2195 

NSW Sydney

AUSTRALIA

You are required to contact us before intending to return or exchange any items.

Shipping returns will be on customers own expense that means the buyer is responsible for return shipping costs, duties and taxes. 

Please note: if we shipped an incorrect or faulty item to you, we will compensate you for the return shipping*

We accept no responsibility for lost returns therefore we recommend that your returns to be mailed to us via registered mail. 

In order to avoid returns, please carefully read the description or ask questions before intending to purchase items. We do our best to describe products as accurately as possible. 

For existing customers, we appreciate if you share your shopping experience by submitting a product review on our website and/or our Facebook page.

Important: All refunds may take up to 7 days to process and can only be made back to the account from which the original payment had been made.

FAULTY ITEMS

We try our best to ensure all products are checked thoroughly before shipped. We often carry out a couple of verification checks on items, to ensure you receive our products in the highest quality. From time to time, we may request for you to take photographs of the faults in advance, so we are able to investigate the problem.

FEEDBACK

·      We will automatically leave a positive feedback to everyone who has completed the transaction and leave us positive feedback.

·      Please do not forget to give us FIVE STARS on all the Detailed Sellers Ratings.

·      In the unlikely event you are not satisfied with the transaction, please contact us before you subject your evaluation. We believe that everything could be solved by communication.

·      In order to provide the best service, please treat the transaction fairly. Positive feedback is simply what we pursue.

·      Please do contact us first to get a better solution before you would leave a neutral or negative feedback.

·      We strive for 5 star service by stating upfront our policies, our shipping rate and shipping frequency. If you were pleased with this transaction, please respond with all 5 starts if you are not pleased, simply let us know via eBay Message than leave low score.

We will not share your information with any third party outside of our business, other than as necessary to conduct regular business, e.g. to ship an order. 

We take precautions to protect your information. Wherever we collect personal information (e.g address or contact number) that information is encrypted and transmitted to us in a secure way.

We also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.

FREE LOCAL ORDER PICKS UP

Our Showroom is located in LAKEMBA, (2195) SYDNEY NSW 

(via appointments only)

All buyers are welcome to come by to collect their parcels,

We also accept CASH ON PICK UP (to avoid trouble we hope you can provide the correct amount of cash)

CUSTOMER SERVICE

We are online Monday to Friday from 10am to 4pm, we rarely respond to emails on weekends (Saturday & Sunday)+ Public Holidays

If you have any enquiries please do not hesitate to contact us via: 

Email: amaliacollection@hotmail.com

Facebook: www.facebook.com/amaliacollection