You have 30 calendar days to return an item from the date you received it. Your item must be unused and should  be in its original condition. We will make you full refund including any postage cost if the reason for return is considered to be our fault. other wise, we will deduct £2.99 if item is returned to us at your cost  and £5.98 if item is returned to us at our cost. Once you are eligible for refund you will receive the credit within a certain amount of time/days, depending on your card issuer's policies.