Description

Studio Anne Carlton Isle of Lewis White King in Presentation Box 

Signature Collection

Since 1969, Studio Anne Carlton has been renowned as the worlds premier designer and manufacturer of decorative chess sets.

The Signature Collection range of beautifully hand crafted individual figures include some of the most famous and iconic characters from world history and fiction and are produced to the same meticulous detail which has become synonymous with the Studio Anne Carlton brand. The Isle of Lewis King is a reproduction of one of the original chessmen pieces found buried on the Isle of Lewis in 1831. This product is supplied in a presentation box making it an ideal low cost gift for a chess enthusiast or anyone interested in Scottish or  Celtic history. It is identical to the white chess piece king in the A102 Isle of Lewis chess set and can be used as a spare piece for that set

Aproximate weight and height.

Weight: 120 gms Height: 8.9cm.

If you cannot find what you need in my EBAY shop I have many other spare pieces, complete sets and chess boards in stock that have not yet been listed on EBAY. You can  contact me by sending me a message through EBAY.  

I am always happy to answer any questions and will usually reply within 24 hours Monday to Friday and 48 hours at weekends.

 

 

Shipping

I will post products worldwide where I have included international shipping rates. Chess boards are heavy and therefore the costs of mailing overseas is not usually economic to you, the buyer. Buying within your own country may be cheaper for you, however I am always happy to give you a quote if you would like to compare costs.

My aim is to dispatch all items purchased within 1 working day of receipt of payment (working days exclude Saturdays, Sundays and Bank holidays).

Orders will be shipped by Royal Mail or courier. Royal mail will usually take 2 to 5 working days to arrive with customers (mainland UK addresses only).
Couriers will usually take 3 to 7 working days.
If your order is urgent please consider using an express delivery option.

Once goods are dispatched delivery times are beyond my control. Transit commitments are provided by Royal Mail and the relevant courier.

Unfortunately due to the risk of fraud connected with unconfirmed delivery addresses I will usually only dispatch to the confirmed delivery address provided by PayPal. Before you pay, please make sure your address in PayPal matches the address you would like me to ship to.

I reserve the right not to ship to unconfirmed addresses for multiple bids using PayPal. Payment will be refunded (PayPal payment) for unacceptable multiple orders, and in addition those orders will also be cancelled from eBay.

If there is a significant delay in your product arriving please contact me. However, please allow at least 7 working days after payment.

 

 

Terms of Sale

I sell brand new, used and collectible used products. In the majority of cases Brand new products are obtained direct from the manufacturer and are in pristine condition. Occasionally I have obtained brand new products as a result of liquidation. These may have slight cosmetic damage to the box and I will include this information in the listing and they will be discounted as seconds. Resin based chess pieces are fragile and susceptible to damage in transit. With these products I open the box and check the pieces before dispatch to ensure that you receive the product undamaged and as described in the listing. I sometimes use additional packaging to protect the chess pieces. For example I will add shock abbing packaging where I consider that there is a risk of excessive movement in transit that could lead to damage.

Please note if the tem condition is listed as new then the item is a brand-new, unused, and undamaged item in original retail packaging (where packaging is applicable).

If the item is defective or not to your satisfaction in any way I offer customers 30 days from the date of delivery to request a return and refund.

I care about my customers and will always try to help you, so if you have any problems please e-mail me immediately and give me the opportunity to resolve any problems. I understand the concerns and frustrations you might have and will try my best best to resolve the issues. PLEASE EMAIL ME BEFORE LEAVING ANY NEGATIVE FEEDBACK OR OPENING ANY DISPUTES ON PAYPAL. All communications are handled by me personally. I strive to answer all emails as quickly as possible.

In some cases ISP SPAM filter settings may restrict customers from receiving e-mail replies. If customers anticipate ISP SPAM filtering problems, I recommend that a different e-mail account is used to contact me. I of course appreciate your positive eBay feedback.

About Us

The majority of my working life has been spent in the polcie service retiring in 2009. I wanted to find a completely new challenge and eventually I decided to start this small on line business. I have always enjoyed playing chess and was once given a Studio Anne Carlton, Battle of Culloden themed chess set as a gift. It was not long before one of my children broke the head off a pawn. I found that I could not get a replacement, and this gave me the idea of starting a small business to supply spare chess pieces and second hand chess sets.  I spent the early part of 2012 building a collection of spare pieces, collectible and second hand chess sets and chess boards. In September 2012 I opened an EBAY shop. I now also supply brand new products. I aim to gradually expand my range of brands and products and to provide a top quality service with quick delivery, good communication and no quibble returns if the customer is not satisfied.

Contact Us

You can find my contact details near the end of any of my listings in the section titled business seller information. Open the link in this section which is titled "Contact details" and you will find my telephone number and email address.  Alternatively you an contact me by sending me a message using the EBAY message system.

Please note that I will endeavour to answer any questions or queries as soon as possible however at weekends it may  take up to 48 hours.

 I deal with all customer queries personally and happy customers are my top priority. Customer satisfaction is a top priority for me, so if customers have any problems or questions please give me the opportunity to resolve any problems before leaving negative feedback. This will give me the opportunity to rectify any issues raised as quickly as possible.

Negative feedback is obviously something I strive to avoid. I am always willing to work things out but if I don't know about issues, I cannot resolve them. Likewise if there is an issue with the courier that is not something that is within my control, however I will do my best to liaise with the courier to resolve any problems and give feedback to them if you are not satisfied.

FAQ

Q: Can you ship outside the UK?
A: Please see my shipping terms for full details.

Q: How long will it take for my item to arrive?
A: Once the item has been paid for I aim to dispatch within 1 working day. Please allow 2 to 5 working days for Royal Mail to deliver, and 3 to 7 working days for courier deliveries.

Q: Can I collect the item and pay cash?
A: I do offer local collection and cash payment.

Q: My PayPal address hasn't been updated, can you send to a different address?
A: Yes, provided I am informed before the goods have been dispatched and subject to checks, however due to the risk of fraud I do reserve the right not to dispatch to addresses that have not been confiormed by paypal.

Q: Do you combine postage and packaging charges?
A: Most of my products now include free postage and packing. I do not offer combined purchase discounts where postage is included in the price.

Q: I live in another country but I have a postal address in the UK, can you unblock me on eBay so that I purchase an item?
A: I do not unblock customers. You can amend your details in PayPal before making a purchase.

Q: My item is being returned to you as I was not at home to receive it, can you resend the item once returned to you?
A: The item may take up to 3 weeks to return from the courier. I am more than happy to resend the item, however you will be required to pay the postage cost to resend.

Q: Can I cancel an order?
A: You may cancel your order by contacting me through eBay before the item has beeen dispatched. You can also return the item as per my returns procedure.