HG ONLINE TRADING SALES INFORMATION

Packaging:

All of our items are sent using either black wrap or plain cardboard.

Delivery:

If you have any specific delivery requests (e.g. Saturday delivery), please send us a message for a quote.

Returns:

We are able to accept returns within 14 days of receipt of an item, provided the item is UNOPENED, UNUSED AND IN ITS ORIGINAL PACKAGING. Postage costs for returning the item however will not be refunded.  Our refund terms are set by eBay as follows:

Consumers have 14 calendar days from the day after the item is received to let sellers know they’d like to return the item for a refund. Consumers then have an additional 14 calendar days from when they let sellers know they want to return the item, to actually return it, or provide proof of the return. Legally, sellers will have to refund the original delivery charges as well, to the value of the cheapest postage option.

Shortages and Wrong Items:

Any shortages or wrong items must be reported within 7 days of delivery. No reports of shortages or wrong items claims after this time frame will be accepted.

Electrical Items:

Please Note: all electrical items will be supplied with a 3 pin UK plug running at 230v/50hz where applicable.

Collections:

Please note that items bought on our eBay store are not available for collection in our physical store. Prices on eBay differ to our in-store prices; please contact us if you would like any more information regarding this.