Please check that the contact information you provide us when you make the payment is correct and complete. In case of a factory defect, you send us the item to the indicated address and once verified we will refund the money or replace the item with another and in case of not having stocks we will refund your money. In case of return for other reasons, the buyer will pay the postage for both the outward and return of the item. The returned item must have all its accessories and not show signs of misuse, as in this case the return will not be accepted. Please, in case of any doubt or incident, before issuing a negative vote, do not hesitate to contact us, all questions will be answered within 24 hours. Please contact us through our eBay store. We do not reply to emails that do not come fr