OUR SHIPPING POLICY

-We provide shipping directly to the address that is indicated on your eBay account. If you want your package sent to the different address, you can easily change it during your check out. 

You are responsible for the address that you provide to us.  If a package was not delivered, because of an invalid/wrong shipping address, we are not responsible for this. 

-Shipping & handling is a max. of 2 business days period, once your payment has processed through the  PayPal.  

ESTIMATED TERMS OF ARRIVAL

- Tracking information provided automatically to the buyer at the time of shipping, by our email to the email address on the PayPal payment.
- Log onto USPS.com to get more about tracking information.
- U.S. buyers should allow 7-10 business days for their items to arrive.
- International buyers should allow 20-30 business days for their items to arrive.
- Please, also realize that time of arrival ultimately depends on your Country's postal service logistics.

DAMAGES AND ACCIDENTS

We understand that accidents might happen during shipping time. If it happens please do not throw anything away.  Take a picture and email it to us and we will take care of it.

Defective items must be noticed within 2 days after delivery!


REFUNDS – EXCHANGES – RETURNS POLICY

- All items are subject to return to seller for a refund or exchange within 14 days of purchase date.

- You must contact us first for a return authorization.

-  Items not in its original packaging will not be refunded.
- Items should be returned in new condition and in original packaging/ unused / unopened.
- Buyer would have to pay for return shipping cost.

- We ship globally via eBay's Global Shipping Program (GSP). We don't cover returns for items shipped globally. Buyers returning such items will be refunded ONLY for the item's cost and not for the shipping.

- Return on new, unwanted, items:
Buyer must pay return shipping. You will be issued a refund less a 20% re-stocking fee. 

Incorrect Items:
- We will ship a replacement if one is available, or refund price of the purchase. You will be offered a shipping credit based on the original cost of shipping the item. 

Refund will be made upon receipt of the returned item.

 FEEDBACK AND COMMENTS

 -Customer satisfaction is very important to us. If you have any problem with your order, please contact us and we will do our best to make you satisfied, please do not leave a negative feedback before we resolve your problem.
-We guarantee that your issue will be solved quickly.

 

-If you are happy with your purchase, please leave us a positive feedback and short comment.
Your feedback is very important to us, it is valuable indicators of our reputation as a seller, and it affects our search placement on eBay. We will leave a positive feedback for you in return automatically once we receive your feedback.

 

CUSTOMER SERVICE

Please contact us by email.  All emails will necessarily be responded within 24 hours on the business days. (Monday to Saturday, 10am - 8pm PST)