How To Handle Difficult People
by Joe Gilliam

Please Note: Clam shell case is split in the crease by the bottom ( See picture above)
Still works fine.

How to handle difficult people

Is there a 'Fox" lurking in your office? do you know how to defuse that "Time Bomb" in the next room? Are the demands of "the Whiner" sapping your productivity? In How to Handle Difficult People you'll learn about these types of people and why they do what they do. What prompts their behavior? What are the effective techniques you can use, and when should you use them? If you realize you can run but you can't hide from these individuals and need answers, this cassette series delivers!

Understand and Deal Effectively with Difficult People

• Learn why difficult people are so difficult
• Learn what motivates people who are difficult
• Realize the "office grouch" is not a fact of life
• Get rid of the problem, not the person
• Learn the importance of self-esteem in relationships