- I describe
each of my items as accurately as I can (including any damage, wear and
tear) and provide the best images that I can to match my description. If I
miss out anything, it is a genuine mistake and I do not intend to mislead
anyone.
- I have
a 'NO RETURNS' policy.
If you are not sure about an item, I encourage you to contact me if you
feel you need further information or images on an item before putting in a
bid/offer. I will not make any exceptions on refunds where you did not contact
me for clarity on an item prior to purchasing.
- Please DO NOT put in a bid/offer
for an item that you do not intend to pay for. I am a private seller so
situations like this are annoying and a waste of my time. All non-payers
will be reported to eBay and have an 'Unpaid Item' case opened against
them.
Payment:
- I only accept
payment by Paypal. Apologies in advance for this.
- Please
make payment(s) within three days of purchasing the item. If you need more
time, please let me know by getting in contact with me or else I will
assume you are a non-payer.
Postage
& Packaging:
- Postage
and packaging cost include all the stationery that I have to buy to pack
your item(s) plus handling time (e.g. time spent packing item, going into
town to post packages etc). Therefore, some of the charge goes towards
this, not just postage alone.
- UK BUYERS – The vast majority of
my items are posted using the Hermes postal service (anything small
will be sent with Royal Mail). If you would like an item(s) posted with an
alternative postal service to Hermes, I am more than happy to do this.
However, there will be an extra charge for this, which you as the buyer
will have to pay.
> For clarification, the extra postage charge will be on
top of the current P&P price that I am charging e.g. If I am
already charging £4.00 for P&P costs and I have quoted you an extra £1.50
for the alternative postal service, the total for the P&P cost will be
£5.50.
> Please get in contact with me to find out how much extra
you would have to pay.
- INTERNATIONAL BUYERS - Good
news! I am enrolled on the eBay Global Shipping Programme. The shipping
(postage) prices and import charges you will see on the listings will be
calculated by eBay and not I. Please do not contact me about changing
these as I will be unable to do this.
- I
aim to dispatch items the next working day once payment is made. So,
the earlier you pay, the earlier you will receive your item.
PLEASE NOTE THIS EXCEPTION - In the past I have sold
more than one item at a time. Some buyers paid straight away and others paid a
day or two later. In situations such as this I wait for payment to be made for
all items, so that I can dispatch all packages at the same time. If you're an
early payer and you receive your item a little later than usual this will be
the most likely reason. Regardless, all paid items will be dispatched at the
end of three working days even if others are yet to pay.
- With
the Hermes postal service, I automatically get a tracking number for any
package I send with them. I will add this on eBay for you to track your
item. This will also apply for any tracked alternative postal services you
pay for.
- If
I post your item using a non-tracked postal service (e.g. Royal Mail Standard
2nd Class), I will retain 'proof of postage' I have posted the
item and write down a return address on the back of the package in the unlikely
case the package does not reach you and needs to make its way back to me.
- If
you choose an alternative postal service, you must choose
one with tracking to guarantee the item’s delivery. I will not post any
items with alternative postal service that does not have tracking.
- Once
I have posted your item, I cannot be held responsible for guaranteeing the
exact date of its arrival. When the item gets delivered is out of my
hands. Please be aware of this if you want your item to arrive before a
certain date.
Refunds:
- As you
will already be aware I have a 'NO RETURNS' policy. However, I will only make
exception an exception if I believe that I have made the mistake on the
listing.
- If I decide to
refund an item that does not meet the exception above, this will be out of
good faith. When this is the case I will refund the price of the item only.
I will not refund original P&P costs (as this will have already been
spent sending the item to you) nor will I pay for return postage.
- Items must be
returned in the exact same method/condition it was posted e.g. if it was
sent with Hermes then it must be returned with Hermes; if it was bubble
wrapped then it must be returned bubble wrapped and so on.
Feedback:
- I
will automatically leave feedback for all positive feedback left for me.
- Please
contact me before leaving any neutral/negative feedback. I will do
everything I can to resolve any queries you may have.
MAKE SURE TO HAVE A LOOK AT MY OTHER ITEMS! =)