All items sold through "The Appliance Guru" are new unused parts. Most of our items are listed with free shipping. Items being shipped that are overweight, or in original boxes that may get damaged during delivery will be sent either overpacked or in Priority USPS boxes to protect them. Certain Items that are over $125.00 will have to be signed for because there will be insurance added to the "Free Shipping" cost. The insurance is provided by us, the seller. All of our electrical and gas items come with a 30 day warranty. You can purchase an extended warranty through "Square Trade" on Ebay at additional cost to you. Please email us your model number if you are unsure the item you are ordering is correct. We will help in any way we can If you do not see a picture of the item you are purchasing on our listing, please send us an email. We will either try and forward you a picture of the item or send you to a link so you may see what you are purchasing We appreciate your business and look forward to helping you in the future. We are always updating listings and getting in new items daily. Please check us out if anything else is needed to repair appliances in your home