We appreciate all our customers and strive to give excellent service. If a problem arises, and occasionally they do, we will always do our best to sort it out. Please email us through eBay with any problems before leaving negative feedback; your message will be dealt with as soon as possible. Occasionally there may be a delay depending on when the message is sent as our site is not manned at certain times, especially weekends, but we always respond, and we always resolve any problem. 

Thank you.