Tru-Fit Carpets will ship anywhere within Australia and also to New Zealand via AUSPOST Express Courier International service (extra charge).

All items are shipped via one of the following: Couriers Please or Australia Post. Local pickup is also available from our Dandenong Factory.
DESPATCH OF YOUR ORDER:
Most items are despatched within 2 to 5 business days of order payment.
Do not count Saturday, Sunday or Public Holidays as part of this time frame, we are open Saturday 9:00am to 1:00pm for Counter Sales only -must pre-book.
DELIVERY TIMES:
Australia can be one of the most difficult places in the world to freight parcels around. Please check tracking details for delivery estimates. Please note these are estimates, and may not be exact delivery date.
TRACKING YOUR ORDER:
A tracking number for your order will be sent to you at the time of the despatch. All Items are sent with signature on delivery. You can advise the delivery company if you wish to give "Authority to Leave", however, we do not take any responsibilities for Lost or stolen parcels.
When you receive this notification please keep an eye on the progress of your order. If it has not arrived within 5 days start checking on the transit progress through the freight company's ONLINE TRACKING section.
If possible, have the parcel delivered to a work or a business address where you are sure that someone will be on hand to accept the parcel.
If there is no one home to accept the parcel, or you live in High Rise gated apartments, it is most likely that the parcel will be carded and sent to the nearest collection centre where you will have to take the card and collect yourself.
This is why it is very important and YOUR responsibility to watch the progress of your delivery. If no one collects the parcel within a 7 day time limit the parcel will be Returned to Sender and a re-delivery, including re-delivery fees, will need to be organised.
LOCAL PICKUP:
Local pickup is available. Items will be available for pickup during regular business hours, which are Monday through Friday, 8:00am to 5:00pm, and Saturday 9:00am to 1:00pm.
Please contact us first to set up an appointment for local pickup.

Item should be paid for within 3 days of bidding. Please advise us of the method of payment if not paying via PayPal at the time of order.

We accept PayPal, Credit Card & Pay on Pick-up.
If you contact us direct we can also do direct deposit or bank transfer

Returns are accepted under following conditions; Buyer to pay return freight. Item must be returned in a new, unused and undamaged condition. Please see Return Policy on this item for full return policy Conditions.
In the unlikely event of us sending you incorrect, defective or damaged goods, we will happily replace or refund at our discretion.

If you wish to cancel your order, you must contact us through eBay messenger and phone as soon as possible. If your item has already been sent, we can have it returned to sender, however, there will be a postage charge and/or restocking fee.

Item can be inspected or picked up from our warehouse at:
Tru-Fit Automotive Products Pty/Ltd
Dandenong Victoria 3175