We have policy to full refund or sent the replacement item if buyer not satisfied with your purchase or you don't receive your parcel over 31 days. This item ship from Bangkok Thailand. Normally it take 14-31 days to USA. 70% take 21 days arrive. Product Description: - Please send the name or  text in buyer note to seller or massage box. - Firefighter thin red line custom name Tag keychain . Good quality product. Embroidered logo and text on both side. - One  side is name with red line and other side is your text  - Size  : TAG keychain 14 X 3 cm.      - Color : the picture show.              : Side of  Name on red blue line is gray thread color.             : Side of  your text : gray color             : Fabric background : black             : Border thread color : black              - If buyer want to change the color of fabric , text , logo , border and size ,  please contact seller. - Material : Fabric  and synthetic leather , o ring made from metal. - Any Question please contact seller . Payment: - payment is due within 7 days - We accept payment by Paypal only - We do not receive credit card. Shipping and Combine: -we will ship worldwide -Shipping by register airmail with tracking number from Bangkok Thailand -Normally it take : --14-31 business days to USA , Canada , Europe and other country. --ForFrance , Italy , Germany it long time to shipping (About 21-31 days) --7-14 business days to Asia -Please contact seller for express shipping. -We love combined order , which save you much shipping and handling cost. Return Policy: -If you do not satisfy our product , you can refund only the cost of the item within 14 days after received that item but the shipment cost is your own responsibility.