As private sellers (I'm not a business seller) we're not actually obliged to accept returns unless an item is faulty or if something has been described incorrectly, as per Ebay's Private sellers policy...
I sell items I no longer wear or have bought and then never worn,..and hence why I prefer to state 'no returns'.
However,..please contact me straight away if you find you have an issue with any item you have won or have bought from my Ebay listings, whether it's a BNWT or BNWOT or a USED item, as I'm always happy to help (just message me via Ebay) and I'm sure we'll be able resolve things... i.e. If I dont know there's a problem I can't really help. :)
You can see from my feedback that all the items I sell are good quality items (even stated as better than described in many cases), so simply leaving a neutral or negative feedback with no contact, or chance given for me to put it right, isn't the way to go.
Thanks ~ Catmagic29