1. To save yourself time and reduce delays, fees and hassle, make sure you insert the correct delivery address and the correct product/quantity you require at the point of purchase. Please ensure a contact mobile number is provided as orders will not be processed without this.

2. Expected delivery time is 4-6 working days. Delivery times may vary depending on what items you have ordered. Please message us should you have any questions on this. Also, we are unable to place any orders on hold as per eBay terms and conditions.

3. If you are not in when delivery has been attempted there may be an extra postage charge incurred before we can resend the item. If you then refuse to have the item after deliveries have been attempted the £25 return charges will be deducted from your refund.

4. Please be aware that the courier service can only deliver your items to your front door providing that you are on the ground floor.

5. You will receive a text or email advising the delivery date and deliveries are between 7am-8pm.

6. Free postage to most areas in UK, however If you fall into the following postcodes or areas, you will need to pay postage. In the unlikely event that the postage isn't calculated at checkout please let us know

WRONG ITEM ORDERED OR CHANGE MIND

Please message us via eBay within 14 days after the purchase. We can then advise on the return procedure.

Please arrange your own courier and make sure that the courier would provide you with tracking information and also cover you for the cost of any damages or loss as we would not be held liable. Once the item has been returned we will assesss the return condition.

Alternatively we can arrange collection on your behalf at a cost of ￡39 for single item and ￡78 for multiple items with an extra ￡15 per item that has been opened. This would cover you for any damages or loss that may occur during transit.

FAULTY ITEM

In the unlikely event that your item is faulty please report the fault to us within 7 working before you start a return procedure. We would require a photo or video showing the fault clearly to provide assistance.

ITEM DAMAGED OR NOT RECEIVED

Any damage or shortage of items upon delivery must be reported to our customer service team within 7 days to be validated. Photos may be required. Goods that have been fitted or installed will not be considered for return unless there is a manufacturing defect; the relevant product guarantee then applies.

PRODUCT SPECIFICATION TERMS & CONDITIONS

As a continually evolving company, we reserve the right to change product specifications without prior notice. Due to this, we advise no installation preparation takes place prior to receiving the product.

Product colours & finishes represented online and on the actual product might differ slightly.

If you are satisfied with the product and the high levels of service we always strive to achieve, please leave feedback to reflect this.

In the very unlikely event, you are unhappy with the service or the product received please let us know before leaving feedback. We want all our Customers to have a positive experience, so if you are unhappy, we want to know so we can fix it!

If you believe an item to be faulty in the first instance you need to contact our customer service team. We will analyse the fault and do our best to resolve this. In the event of a faulty item:

Free spare parts are offered within 1 month but there is a fee if this is exceeded.

We would require photos showing this (where necessary).

To resolve any issues we may provide advice/ suggestions which would need to be followed in order to achieve a solution. Exclusions

Glass is excluded from any warranty

Misuse or lack of care

Wear and tear

We also have an experiences customer support team which is there to support each purchase at every stage. We have our friendly customer representatives here to answer any questions from the initial enquiry through to after sales care adviced.