Chameleon Codewing Ltd

Dispatch Time

Please check the dispatch time on the item, We try to dispatch all orders made before 3pm on the same working day however some items may vary.

If after 3pm the item will normally be dispatched the next working day, After 3pm Friday the item will be dispatched Monday.

Your order will then be sent via the delivery method stated on your order.

Once dispatched

A tracking number will be uploaded to eBay, sadly eBays tracking system does not always work so we recommend you check the tracking number against the courier own website for up to date information.

VAT Invoices are automatically send via email you your listed email address after the item is marked as dispatched, please check your Junk mail if you have not received this.

APC

You can track this delivery via APC-overnight.com or using the APC Direct App
If you have checked this and the item has still not arrived within 5 days please contact us and we will look into this for you.

ParcelForce

We use Parcel force for our larger items. A tracking number will be updated you your order once dispatched, and should be trackable via eBay, however you may wish to check Parcelforce.com to check.
If you have checked this and the item has still arrived within 7 days please contact us.
We are open Monday - Friday between 9am - 5.30pm

Royal Mail

Royal Mail take around 2-4 working days to deliver on average, However we have to wait 10 working days before we can make a complaint so please be patient.
If the item still has not arrived please contact us and we will look into sorting out the issue for you

We are open Monday - Friday 8.30am - 5.30pm all messages will be responded to within 2 working days of receipt. 

How is it Water Proof and Breathable

The Material is fully Waterproof however the cover comes with overlapping pockets (not easily visible) that allows the moisture to evaporate thus avoiding condensation

Which size caravan cover will fit my caravan?

To find the correct sized cover for your specific caravan, please measure the body length excluding the a-frame at the front.

Can I gain access to my caravan with the cover fitted?

Yes, full access to the caravan door can be used whilst the cover is fitted. Simply unzip and unbuckle the lashing straps which have a fast release mechanism and roll up the side of the cover.

Will a cover scratch my windows?

In short, No. Many older style covers were made from very basic tarpaulin materials which could leave hazing and blotches. All the covers available through our website , ebay and amazon  are made of high quality polypropylene with soft inner layers which negates the problem of any marks being left on the windows.

Are your covers breathable?

All the covers sold through our website ebay and amazon are waterproof and breathable It is essential that the cover you purchase is breathable to allow moisture to evaporate from within the cover which prevents condensation forming.

Will a cover fit over my aerial?

This depends on the type of aerial you have fitted to your caravan. If you have a domed aerial without a spike, the cover will fit directly over without any alterations needing to be made. However, if you have an aerial with a spike, extra precaution will need to be made. In most cases, the spike will unscrew from the aerial and thus will allow you to fit the cover directly over. If however, the spike cannot be unscrewed, it is advised that the spike is covered before fitting. This can be done in a number of ways, one of the most simple is to place a tennis ball which has a hole cut out which fits directly onto the spike. Alternatively, a small pot or bucket can be placed over the spike.

Which colour of cover is best?

Some people say that grey is the better cover as it helps reflect the heat from the sun. Our most popular colour is green as it is a more natural colour which blends into the environment. In our opinion, the colour choice is entirely down to your  preference and the small benefits of choosing grey over green are hardly noticeable.

Do your products come with a warranty?

Yes, a 2 year warranty. 

We cannot accept returns of this item once it has been used, however some items can get damaged in transit or get missed in the quality checks. If you have received a faulty or damaged item we can often sort the issue without you having to return the item.

To help up resolve the issue, please send pictures of the fault with your message.

Please follow Ebays returns process and raise a returns case, this should allow you to print a returns Label that will have our address and References already on. if an item is returned to us without this label then it will delay the returns process.

CHAMELEON CODEWING LTD
NORTHEYS FARM
YELDHAM ROAD
BELCHAMP WALTER
SUDBURY
SUFFOLK
CO10 7BB

We are open Monday - Friday 8.30am - 5.30pm all messages will be responded to within 2 working days of receipt.

The Chameleon Group has been operating since 1989 and we have been at the forefront of the motor vehicle accessories. Chameleon is a Founding member of the FCS Silver award Scheme promoting high quality standards through the industry.

We are the UK's largest distributor of motor vehicle accessories within Europe and our client base includes some of the UK's top 500 companies, Several Major Cellular Networks, Leasing Companies, High street retail chains and a base of over 600 active dealers from our central base in Colchester Essex. So rest assured your warranty will always be honoured,

Since the Introduction of several pet products designed for vehicles in 2016 Chameleon have since expanded to the this area, and now have a complete range of Pet products from bowls, leashes, cages to toys.

We are open Monday - Friday 8.30am - 5.30pm all messages will be responded to within 2 working days of receipt.