Essential Minerals was Est in 2008, we have been making and selling our natural and alternative remedy products since then and have returning loyal customers.
We are a family owned and operated business passionate about clean, pure alternative health care and remedies using the finest ingredients, working in partnership with UK suppliers. We do not make or sell anything that we do not use ourselves.
We produce all our products at our own facility where we personally oversee all manufacturing. We pride ourselves on our excellent customer care and always here to answer any questions you may have. If you have any problems please contact us before opening a case or leaving negative feedback... we are here to help and will do our utmost to make you experience of shopping with us positive.
We aim to ship all orders placed before 1pm the same or next day. For orders up to 2kg we ship via via Royal Mail and for orders over 2kg we use Parcelforce, UPS or DPD courier service.
Our aim is to get your goods to you as soon as possible.
Due to the current restrictions your delivery may take longer than in normal times. This is completely out of our control.
Royal Mail are advising 7-10 working day delays may be possible
Parcelforce, UPS and DPD are advising 4-5 working day delays may be possible.
We ask that in any such event please be patient with us and we will do our utmost to resolve any issues asap.
In the event of lost or damaged goods in transit we will always endeavour to resolve issues quickly.
If your goods do not turn up in the specified time, Please simply send us a message via eBay and we will resolve any issues.
PLEASE TALK TO US BEFORE OPENING A CASE OR LEAVING NEGATIVE FEEDBACK
All our goods are covered by our standard returns policy. You must notify us that you wish to return the item within 14 days and return to us within 14 days.
We can only accept the return of items that are unopened and in their original condition. For any issues please get in touch immediately via eBay messages and we will endeavour to resolve any issues you may have.
Our preferred method of payment is Paypal.
Please note: If you wish to pay by debit or credit card you can also do this via Paypal.