Return Policy

Every customer has the right to return any product(s) in the period of 14 days after product(s) have been received. Returns are done without any questions asked, since we believe that this is not only a customer right by law but it is also a legitimate choice. If you received a product and you see that it does not fit your needs, it is understandable that you will wish to return it. Every customer can return the product to our company at this address:

Optics Trade d.o.o.
Pirnikova ulica 5
2310 Slovenska Bistrica
Slovenia

The customer pays the shipping costs and we advise that packages are insured and well-packed. We will issue a full refund for all the products that are returned unused, with undamaged packing and with all items associated with the product (manuals, user guides, and accessories). Item has to be returned as new for a full refund, which will be made no later than 30 days after the product has been returned. Refund will be made in the same form as the payment was made.
In case of any damage to the product, missing equipment or manuals, Optium d.o.o. is entitled to refuse a refund for all or part of the purchase price.

Shipping Policy

Our online shop offers shipping of products worldwide. Worldwide really means everywhere in the world. When the order is shipped, customers receive an email with tracking information of the parcel.

Express mail service mounts

• Shipping costs: 10 USD
• Insurance: included (EU up to 4200.00 EUR)
• Delivery time: 15 to 40 days.

Warranty Policy

Many of our optical products have long warranty periods and are usually used for many years, sometimes even decades. Possibility of having a problem with any optical problem is small, however in the course of time it can happen. Since we believe that aftersales services are a cornerstone of any good online store, we also believe that it is our duty to help our customers in such cases. If you have a problem with your product and think that it should be repaired or replaced under warranty, please  contact us.

We will help you with:

• Arranging shipping to the manufacturer or to our company
• Communication with the manufacturer
• Arranging and advising about customs regulation if the product has to be shipped in the EU and later repaired out of EU again.
  

We have a wealth of experience in this matter and can make sure that you will not have any problems with reimporting the repaired product back to your country.
If the product is already older than its warranty period, we can still arrange repair in most cases. Repairs can also be arranged for many European products even if they are damaged; however such repairs are paid for by the customer.

The bottom line of our Warranty policy is that our customers can always rely on our support no matter how long ago they bought a product from us and no matter where they live.