TO ALL OUR CUSTOMERS: OUR TEAM IS HERE TO HELP RESOLVE ANY ISSUES YOU MAY FACE AND WE WILL SOLVE THEM IN A PROFESSIONAL MANNER. LEAVING NEGATIVE FEEDBACK WILL NOT HELP SOLVE THE ISSUE AND ONLY EFFECTS OUR OWN BUSINESS.

Our products are delivered by Royal Mail carrier service, one of the most reliable carrier services in the United Kingdom. The delivery times for your package can vary with outside factors being a cause. Second class service takes between 3-6 working days, while First class takes between 1-3 working days. During busy periods of the year i.e. month of Christmas, you may experience a delay of up to three days more. Please note eBay's delivery dates are only estimations and they do not factor in delays by Royal Mail.

Returns and Replacement Policy

 We have a strict returns policy for our orders. If you have ordered your item and have had it for thirty days or less then we will provide a refund or replacement. If you have had your item for longer than thirty days then we will not provide a refund or replacement. We require any damaged or defected items to be sent to our returns department. We do this as we need to take the defective item back to our supplier so that we get a credit note. Furthermore, it helps to distinguish whether item damage was accidental or not. Items must be returned with the original packaging, along with all accessories. Failing to do so will mean a partial refund for the returned item instead of a full refund.  

To return an item please contact us via eBay message. Your inital contact should state what the issue is and the outcome you would like; a refund or item replacement. Then use the pre-paid label to return the damaged item to us. Once received we will message you to confirm that we have received your item successfully and that we not carry out a replacement dispatch or a full refund. We will not accept return items if the packaging has been damaged during transit. We will not refund the shipping cost if the item is being return because it is no longer wanted; we will not pay for the return postage either.

Our Goal and Commitment

As a company we strive to ensure that we provide the best customer service possible and we beg any customer who has an issue to contact us without hesitation. We pride ourselves in our ability to not only sell but to also look after our customer no matter what.

Our commitment is to ensure that you, our valuable customers, get the best possible product and to this we ensure that all the items work 100% when we dispatch them. Not only that but we ensure that the product you order is well packaged and dispatched as soon as possible.