Payment, Shipping & Customer Service
PAYMENT
We can accept Paypal,bank deposit,credit card via phone and cash or EFPOS on pick up.
We appreciate prompt payment and look forward to your business in the future.
Unpaid item will be filed without receiving payment in 20 days from listing ended .
Our items are shipped using the AU POST and FASTWAY.
Ship to the Address listed in your PayPal account, please check out before you pay for the item.
Please allow up to 24 hours(working days) preparation for shipping, although usually item send within 24 hours after payment confirmed
We will not be responsible for item loss because of wrong or undeliverable address.
Delivery time may be longer during Christmas and New Year major business season.
Once a wrong address provided and the parcel is returned to us, if you still want the item, you should undertake the shipping cost for resending.
If you do not want the item to be sent you again, 90% item price will be refunded.
Please pay for the item through the eBay auction. Just click on the "Pay Now" button from your "My eBay" page to redirect you to checkout, or follow the checkout link that will be sent via email when the auction ends.
Bank detail:
Bank name: Commonwealth Bank
Account name : coolcar spare parts
BSB number : 062 347
Account Number:1043 5481
Please make sure that you specify eBay User ID ONLY in the bank voucher when you deposit money into the above account.
SHIPPING
*We send items out every working day.Most items are sent within 24 hours(working day) upon payment.We will inform you via ebay e-mail when items are sent.
* If you need express post, please contact us for the postage. The express service only applies to Auspost next day delivery zone. Please feel free to contact us.Thank you.
RETURNS
please double check that your order is correct before you hit the "Buy Now" or "Bid"button. All returns must be packaged to avoid damage.
• Ship postage pre-paid. Return shipping charges are not refundable.
• We recommend that you use register post so you have a tracking number.
• You will receive an email from us within 4 business days of our warehouse receiving your package.
• We will not be responsible for damaged returned merchandise.
• Typically it takes 3-5 business days to process a returned item once it has been received by us. The return credit will be applied to your Paypal account. We will only accept returns within 7 days of delivery date. Used, damaged, or non-saleable merchandise is not eligible for return.
Feedback
1) We take feedback as important inspiration in our development of business.We need support from all of you.We'll leave you positive feedback after receiving your payment and we sincerely hope that you could leave us positive one as well as FULL DSR Scores if you take the purchase to be a nice experience.
2) Leaving negative feedback could not solve problems but communication does.So please contact us first if you're not satisfied with our products or service. We will try our utmost to resolve the issue to our mutual satisfaction.
Contact us
Your order includes: Your satisfaction is our priority.
If you need any information or help, please feel free to contact us on eBay. We will reply to your message with 24 hours.
ABOUT US
Bussiness Name: Coolcar spare parts
ABN 44217047309
The business runs by a qualified automotive tradesperson, Lic No.135603.
If you have any questions, please feel free to contact us.Thank you.