- I
describe each of my items as accurately as I can (including any
damage, wear and tear) and provide the best images that I can to
match my description. If I miss out anything, it is a genuine
mistake and I do not intend to mislead anyone.
- I have a 'NO RETURNS' policy.
If you are not sure about an item, I encourage you to contact me if
you feel you need further information or images on an item before
putting in a bid/offer. I will not make any exceptions on refunds
where you did not contact me for clarity on an item prior to
purchasing.
- Please DO NOT put
in a bid/offer for an item that you do not intend to pay for. I am a
private seller so situations like this are annoying and a waste of
my time. All non-payers will be reported to eBay and have an 'Unpaid
Item' case opened against them.
Payment:
- I only accept payment by Paypal. Apologies in advance for this.
- Please
make payment(s) within three days of purchasing the item. If you
need more time, please let me know by getting in contact with me or
else I will assume you are a non-payer.
Postage& Packaging:
- Postage
and packaging cost include all the stationery that I have to buy to
pack your item(s) plus handling time (e.g. time spent packing item,
going into town to post packages etc). Therefore, some of the
charge goes towards this, not just postage alone.
- UK BUYERS – The
vast majority of my items are posted using the Hermes postal
service (anything small will be sent with Royal Mail). If you would
like an item(s) posted with an alternative postal service to Hermes,
I am more than happy to do this. However, there will be an extra
charge for this, which you as the buyer will have to pay.
> For clarification, the extra postage charge will be ontop of
the current P&P price that I am charging e.g. If I amalready
charging £4.00 for P&P costs and I have quoted you an extra £1.50for
the alternative postal service, the total for the P&P cost will
be£5.50.
> Please get in contact with me to find out how much extrayou would have to pay.
- INTERNATIONAL BUYERS - Good
news! I am enrolled on the eBay Global Shipping Programme. The
shipping (postage) prices and import charges you will see on the
listings will be calculated by eBay and not I. Please do not contact
me about changing these as I will be unable to do this.
- I
aim to dispatch items the next working day once payment is made.
So, the earlier you pay, the earlier you will receive your item.
PLEASE NOTE THIS EXCEPTION - In
the past I have soldmore than one item at a time. Some buyers paid
straight away and others paid aday or two later. In situations such as
this I wait for payment to be made forall items, so that I can dispatch
all packages at the same time. If you're anearly payer and you receive
your item a little later than usual this will bethe most likely reason.
Regardless, all paid items will be dispatched at theend of three working
days even if others are yet to pay.
- With
the Hermes postal service, I automatically get a tracking number
for any package I send with them. I will add this on eBay for you to
track your item. This will also apply for any tracked alternative
postal services you pay for.
- If I post your item using a non-tracked postal service (e.g. Royal Mail Standard 2nd
Class), I will retain 'proof of postage' I have posted the item and
write down a return address on the back of the package in the unlikely
case the package does not reach you and needs to make its way back
to me.
- If you choose an alternative postal service, you must
choose one with tracking to guarantee the item’s delivery. I will
not post any items with alternative postal service that does not
have tracking.
- Once
I have posted your item, I cannot be held responsible for
guaranteeing the exact date of its arrival. When the item gets
delivered is out of my hands. Please be aware of this if you want
your item to arrive before a certain date.
Refunds:
- As you will already be aware I have a 'NO RETURNS' policy. However, I will only make an exception if I believe that I have made the mistake on the listing.
- If
I decide to refund an item that does not meet the exception above,
this will be out of good faith. When this is the case I will refund
the price of the item only. I will not refund original
P&P costs (as this will have already been spent sending the item
to you) nor will I pay for return postage.
- Items
must be returned in the exact same method/condition it was posted
e.g. if it was sent with Hermes then it must be returned with
Hermes; if it was bubble wrapped then it must be returned bubble
wrapped and so on.
Feedback:
- I will automatically leave feedback for all positive feedback left for me.
- Please
contact me before leaving any neutral/negative feedback. I will do
everything I can to resolve any queries you may have.
MAKE SURE TO HAVE A LOOK AT MY OTHER ITEMS! =)