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Fast & Free & Delivery
You can expect your parcel(s) to arrive between 2-5 working days after payment has been received if the order is placed before 2 pm.If your total order is over £150 it will be delivered via Yodel or DHL UK depending on your address. Our internal system is fully integrated with both delivery services, meaning that you’ll be able to track your parcel from the moment it leaves us until it reaches your door. Small items and total orders less than £150 are sent via Royal Mail or Evri. You do have the option to upgrade your delivery should you wish. You can expect your parcel(s) to arrive between 2-5 working days. You do have the option to upgrade your delivery should you wish, and premium delivery options can be seen at checkout.
Exchanges & Returns
If you are unhappy with your order, we will happily accept the return of your item(s) within 60 days provided:
- It is returned back to us unused and undamaged. A used helmet cannot be returned for a refund, unless it is proved to have a manufacturing defect. No exceptions.
- The item is returned back to us complete with all of the original tags, packaging and any associated parts supplied.
- If it's a helmet, the Pinlock Insert is not fitted (unless fitted as standard during the manufacturing process). The visor film should also remain on the helmet.
- If it's a helmet, it is returned to us in the original manufacturers box, undamaged.
If any of the above criteria is not met, we may refuse to refund your order. Alternatively there could be a handling charge varying from 10-50%, depending upon the severity of the condition of the item. We can send you a prepaid label that costs only £5.50 which may be cheaper than you may be able to find elsewhere. To create a return simply contact us. If you choose to arrange your own delivery, we recommend that you use a tracked & insured service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
International Postage
International delivery address that reside in certain zones (such as the Balearic & Canary Islands) are subject to an additional postage costs, which we will contact you for once payment has been made. For customers outside of the UK, return costs are to be covered by you, including all custom charges. Manufacturer warranties can only be exercised in the UK, and a delivery to your international shipping address is not available.
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