Condition Guide

Refurbished Phones

Shipping

Delivery Information
The prices of the products will be as quoted on our site.
 
Prices for our products may change, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
 
The price of the products includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.
 
The price of the products does not include delivery charges. Our delivery charges are as quoted on our site from time to time.
 
It is always possible that, despite our reasonable efforts, some of the products on our site may be incorrectly priced.
 
If we discover an incorrect price we will inform you and will give you the option of continuing with your order on the basis of the correct information or cancelling the order. We will not process your order until we have your instructions. If we are unable to contact you, we will treat the order as cancelled and notify you in writing.
 
Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect (lower) price.

Terms

Terms & Conditions
Please read these terms and conditions carefully before buying device(s). You should understand that by submitting an order, you agree to be bound by these terms and conditions.
ABOUT US
The mobile phone/device sale process is provided by Ring Ring Distribution Limited, a company registered in England and Wales: Company number: 10894555 Registered office: Unit 8C Grand Union Enterprise Park Grand Union Way Middlesex UB2 4EX
GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including payment information/ credit card etc), may be transferred unencrypted and involve. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Returns

Returns
MOBILE PHONES AND TABLET RETURNS
Our return policy lasts 30 days and the product will be eligible for return and refund where received by us in the same condition as issued. If you wish to return your product within the 30-day period, for more information on returns please message us on eBay messaging service. Where there is only 4 days left of said period you will have 5 working days to return the unit/s to us once we have been notified. Units will not be liable for return outside of this period. Where a product has been either damaged or has software encryption it will not be eligible. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
YOU ARE RESPONSIBLE FOR:
Making regular back-up copies of the information, personal data, software and other content on your Phone to protect the content against potential operational failures. You should make a back-up before you send your Phone to us under this warranty as your Phone may be erased, replaced, and/or reformatted in the course of our services under this warranty.
Removing all personal data from your Phone before sending it to us..
Disabling all security passwords on your Phone before sending it to us and downloading or reinstalling all software programs (including apps), data and information back onto your Phone once it has been repaired or replaced.
Prior to you returning your iPhone to us, please make sure that Find My Phone has been erased from your iCloud or Google account.
You can check to see if your Find My Phone activation lock is active via https://www.icloud.com/activationlock/ by entering your Phone IMEI. Once you have completed this, it is really important that you do not reactivate the Find My iPhone lock. Failure to do so will lead to a delay in the processing of your claim under this warranty and/or prevent it from being processed and may result in none refund or your Phone being returned to you without repair or replacement. There may be occasions where a partial refund may be provided if your returned product does not meet these terms. These are evaluated on an order-by-order basis.
REFUNDS (IF APPLICABLE, SUBJECT TO RETURNS POLICY)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven?t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Following this contact your bank. There is often some processing time before a refund is posted. If you?ve done all of this and you still have not received your refund yet, please contact us at eBay messaging service
CHANGE OF MIND
If you?ve done all of this and you still have not received your refund yet, please contact us by eBay messaging service. Please contact us within this 14 day period on the following: eBay messaging service then have a further 14 days by which we need to receive the goods. Click and Get will not bear the carriage cost of unwanted items and you will only be eligible for full refund where the goods are received by us in the same condition as issued.