Delivery: 2-7 Working Days
Dispatch: Next Business Day dispatch if ordered before 12pm
The K9 Pet Carrier Airline Approved will get your pet to its destination safely. The carrier comes with a bowl, funnel & comfort tray which all serve their purpose to make your buddies flight as comfortable as possible. The raised floor from the comfort tray allows your pet to pass urine which drips down to the puppy pad placed under the comfort tray. The bowl and funnel are included to help your buddy keep hydrated, the bowl and funnel clip to the wire cage so the company handling your buddy for the flight can provide them water through the funnel without having to open the door. The K9 Pet Carrier Airline Approved is a durable & sturdy construction, with twist screw bolts the carrier is easy to make and just as easy to collapse once finished with. Before travel make sure you consult with your airline to check their policies and conditions for flying match this carrier.
Next Business Day Dispatch
All Items will be shipped the Business day following acceptance of your order. Estimated delivery time within Australia is approximately 2 to 10 days from the date your payment is received. The estimated delivery times are in business days (Monday through Friday excluding Public holidays in Victoria).
Estimated times are to be used as a guide only depending on your location and the availability of stock. Whilst we endeavour to fulfil all orders, please note some items, sizes or colours may not be available at time of dispatch. Your credit card will only be charged for items available at time of dispatch. If your Product has not arrived after the estimated delivery time, please contact House Customer Service.
30 Day Change of Mind Policy - ONLINE ONLY
All our items or Products come with a thirty (30) day refund guarantee in addition to your statutory rights. If, for any reason whatsoever, you are not satisfied with any Product delivered to you, you may, within thirty (30) days of item purchase being delivered, return the Product in the original packaging to ensure they are adequately protected in transit, with all tags and stickers still attached and with your original tax invoice (as proof of purchase) to us for a full refund of the purchase price of the Product.
This refund does not include the costs of return postage. The Customer is responsible for return postage to our warehouse. We cannot accept returns in store for change of mind. We recommend that items are returned to us via courier or registered post to ensure that they are protected and insured during transit. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.
For information on the most appropriate way to return items for change of mind you must first contact the House Customer Service team via email:
Email: click here
At House, we are committed to offering you a safe and pleasant shopping experience. So if something does go wrong, we are here to help you. If you change your mind or make an incorrect choice, we will give you a refund within 30 days of purchase for unused products (returned in its original packaging). Please note a refund does not include postage costs. If your item arrives damaged we will arrange a replacement or full refund at our cost. If your item develops a fault after delivery, we will assess your claim and offer a replacement, full refund or other remedy where appropriate. For warranty details see our Terms and Conditions For details on change of mind including refunds and returns please see our Terms and Conditions. To file a claim or contact our friendly Customer Service staff at the Help Centre for further assistance. Statutory consumer guarantees also apply under Australian Consumer Law.
If you would like to contact us, please click here and a House Customer Service Consultant will contact you as soon as possible.