Shipping/Delivery:

We aim to despatch your order within 1 working day of cleared payment.

Please Note: We are unable to offer a 2 Day Express delivery service to the following postcodes:

AB, BT, HS, IM, IV, KY, KW, PH, PA, TR21-25 and ZE.

We reserve the right to amend orders placed with incorrect delivery options without notice. The Vanilla Company does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless we are responsible for the error.

In the unlikely event a product is out of stock a member of our Customer Service Team will contact you.

Missing Deliveries:

Occasionally orders do go missing in the Post. If your item(s) haven't arrived, please ensure you have allowed enough time for your order to be delivered. Items sent via Royal Mail Special Delivery - please allow up to 48 hours before reporting an item as missing.

We also recommend that you contact your local Royal Mail Collection Office in case they tried to deliver whilst you were out, and have taken your order back for you to call and collection or arrange re-delivery. Please note we are unable to provide a tracking number unless you select a tracked delivery service. 

Customer Service/Returns

All returns require a returns number, please contact us before returning any item to us to ensure your return can be processed.