Mens Brave Soul Crew Neck Jumper Sweat Top Casual Sport Sweater Cotton Rich

Soho Heels London always aim to provide customer service excellence and to ensure our customers are happy with their purchase. We have a reasonably priced returns label £3.00 Should you wish to use this service, this charge will be deducted directly from your refund.

Delivery Destinations

We deliver to most destinations within mainland UK. We also ship to mainland Europe please check our delivery destinations to see if we ship to you.

Postage and packing (P&P) charges. In most cases our items have a free standard delivery charge unless specified For a more speedy service check out the extra costs.

Delivery Time

We'll do our best to get your order to you within three working days of you placing it. If we think we'll go over this time, we'll send you an email to let you know – please make sure we have your up-to-date email address for this reason.

If we haven't despatched your order within with in the 1 working day because the goods are unavailable we will offer an alternative with good will money off gesture or you can receive a full refund, with our apologies. The money we owe you will be refunded directly to your debit or credit card eBay account within the following 3 working days.

To keep costs low we offer a tracking service, no signature, or second Class Large Letter, this covers both parties should there be an issue with your order. If there's no-one in, a note will be left with the courier's contact details to arrange another time. If an alternative delivery address from your home address is used, such as work, we will need a landline contact number for that address to confirm delivery before dispatch, due to a high level of internet fraud.

Non-Deliveries

We take non deliveries very seriously and any item that is showing as delivered all address details will be add to the action fraud website. We do this to protect your account and details as they may have been compromised.

We want you to be happy with your order, but we understand that there may be reasons why you want to return items.

For faulty merchandise we will be happy to rectify the problem, refund the price paid or offer an exchange of goods to the same value. Proof of purchase is required. All faulty items must be returned to our store or proof of fault confirmed by one of our customer service agents.

If you have changed your mind about a satisfactory product you must contact us to say you are returning the item within 14 days of purchase and it must arrive back at our store in original packaging with original labels and in a resalable condition within 28 days, we will offer either a refund or exchange of goods. Proof of purchase is required please include your receipt when returning any item, goods must be unworn and unaltered. Please Note: For hygiene purposes, toiletries, jewellery, underwear and swimwear may be returned for a refund ONLY IF faulty. Proof of purchase is required.

Extended Warranties

All electrical items come with manufacturers warranties and should you wish to return these items our returns policy for these items are the same.