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Frequently asked questions (FAQs)

Is this software legal?

Yes all our software is 100% legal and genuine. We will never sell your counterfeit or pirated software. The products we sell are licensed under one of the following GNU, GPL, Open Source, or Private Resell Rights which grants us the rights to distribute these products.

Will I receive a boxed product as shown in the picture?

No the box image is used for illustration purposes only. You will receive a brand new USB / DVD (depending on the option you pick) in ap rotective  mailer. All of our products are produced to a very high professional standard if you have already received your item and are unhappy about something please contact us and we will be glad to help.

Do you offer customer support?

Yes we offer full customer support for all of our products. Please contact us through ebay messaging using the 'ask a question' link below.

Will I receive a sealed product? What is the condition of the item?

All of our products are brand new unless stated otherwise. They are shipped in protective packaging and produced to a very high, professional standard. The protective packaging is sealed before dispatch. The DVD / USB Drive itself isn't sealed but it is brand new and has never been used.

Do you offer postage / shipping discounts?

UK postage is free so no discounts are available. Discounts may be available for international orders so please contact us before you order to arrange this.

Do you have a guarantee / refund policy?

Yes all our products come with a 100% money back satisfaction guarantee. You are required to cover the cost of returning your item. It is important to contact us before returning anything using the 'ask a quesiton' link below so that we can process your refund through Paypal. If your item arrives damaged or has not been received 7 working days after ordering then please contact us and we will arrange for a replacement to be sent. If you are experiencing any technical problems then please contact us and we will do all we can to help.

My DVD / USB Drive is showing as blank what should I do?

All of our products are tested and verified before they are dispatched so they are unlikely to be blank. Sometimes faulty ports / drives or corrupted drivers incorrectly report the DVD / USB as blank so please try it in another computer if possible and see if it is still showing as blank if this doesn't help please contact us as we offer full customer support and we will happily send a replacement and/or offer you a download of the product as an alternative solution.

My item isn't working correctly / I am unhappy with my item what should I do?

We offer full customer support on all of our products so if you are having any problems at all please contact us and we will do our very best to help. We may even be able to offer you alternative software for free that better fits your specific needs. If all else fails you are entitled to a full refund within 30 days of purchase if for any reason you aren't satisfied .

My item has not arrived yet what should I do?

Orders to the UK should not take longer than 7 working days. Orders outside the UK may take between 14 - 21 working days. If your item has not arrive within this timeframe please contact us and we will send out another item ASAP. We can also arrange a download service in most cases so you don't have to wait for your replacement to be delivered.

Can I install the software on more than 1 computer?

Yes the software is licensed for use by an unlimited number of users on an unlimited number of computers. You are also free to use it for both personal and commercial (office) use.

Am I getting the full program and not a limited / trial edition? Do I have to pay for updates?

You are getting a full and correctly licensed program. The license will last a lifetime and never expire. You do not have to pay for future updates.

Will my purchase include a printed book or manual?

The manuals are included as digital files on the disc / USB Drive. No physical books or manuals will be included. You will only receive a disc in a sleeve with protective packaging.

Will the software I receive be compatible with my version of Windows?

Yes the software is compatible with all popular versions of Windows including XP / Vista / 7 / 8 / 10

Will the software I receive be compatible with Mac OS X?

No the software isn't compatible with Mac it's for Windows PCs only.

Is the software compatible with 64bit?

Yes the software is fully compatible with both 32 and 64 bit operating systems.

Feedback and star ratings

Ihr Feedback und Ihre Bewertung mit Sternen sind uns sehr wichtig. Wir sind bestrebt, Ihnen Kundenservice und Support auf höchstem Niveau zu bieten. Ebay wird Sie bitten, eine detaillierte Verkäufersternbewertung (DSR) abzugeben. Wir sind zuversichtlich, dass wir jedes Problem zu Ihrer vollsten Zufriedenheit lösen können, also kontaktieren Sie uns bitte, bevor Sie ein negatives oder weniger als 5-Sterne-Feedback hinterlassen. Wenn Sie der Meinung sind, dass wir kein 5-Sterne-Feedback verdienen, kontaktieren Sie uns bitte und geben Sie uns die Chance, die Dinge für Sie zu verbessern. Bitte unterstützen Sie Verkäufer und die eBay-Community.

Vielen Dank für Ihre Hilfe und Unterstützung.