Product Features
- Simple flexible design with rugged, modern details for tough and reliable protection shock absorbanceContemporary high-contrast accents and luxe design
- Rugged sandstone texture body offers a sleek feel on your wrist
- Raised ring around the watch screen for additional protection
- Caseology Vault Designed for Galaxy Watch 5 (44mm) Compatible with Galaxy Watch 4 (44mm) Not Compatible with Galaxy Watch 4 Classic (2021)
- Caseology Vault Designed for Galaxy Watch 5 Pro (45mm)
About us
Our company is made up of ordinary people like you, brought together by the desire to create something exceptional. We know how the little things have a big impact: the right accessory finishes an outfit, a slim case protects an expensive phone, the details we choose say something about us. So we set out to discover and design the very best accessories.
We keep hard work, brilliant design, and dedication to the customer at the heart of everything we do. In five years, we went from a startup selling simple rubber cases to one of Amazon's top sellers, providing thousands of people with the best-looking accessories around. We couldn't have done that without the loyalty of our customers. We are always ready to listen and constantly working to exceed expectations because what we thought at the start turned out to be true: a customer-oriented company is the only way the be.
Payment
Paypal is our only accepted method of payment. Your paypal account must be a Verified Paypal account.
CANCEL / EXCHANGE
If you would like to cancel or change your order, please contact us if you HAVE NOT received a shipping confirmation.
- If the order has not processed yet, the order will be cancelled, and you may place a new order.
- If the item has been processed for shipping, we cannot cancel the order. You can return the order, and a refund will be issued once the item has been returned.
** We do not offer exchanges. All exchange requests will be handled as returns. Once the item is received at our warehouse, we will issue a refund. You may place a new order at your earliest convenience.
Shipping
Free Shipping
- Method: USPS First-Class Mail
- Weight: Less than 13 ounces
- Handling time is usually around 1-2 business days. (May be longer)
- Most orders are delivered within the stated shipping time at the time of purchase
- Tracking is available for domestic shipments
Some items may have an extended handling time due to pre-orders, back orders, etc.
Please check the shipping/delivery date on the listing before purchase.
International Shipping
- Method: USPS First-Class Mail International (delivery time varies depending on country)
- Standard (NO TRACKING) - delivered in usually 2-4 weeks
- Expedited (FULL/PARTIAL TRACKING) - delivered in usually 1-2 weeks
Return
Only items purchased directly from Caseology are eligible for return.
Returned or exchanged items must be in brand new condition in original packaging. This includes any materials, accessories, package inserts, booklets, and warranty cards. A minimum 20% restocking may apply based on the item?s condition. We do not require an RMA number for returned or exchanged orders.
- Free Returns within 30 days from the date of purchase.
- All returned products should be in the original packaging with no missing contents.
- Returned products that are not in original packaging or are missing contents are subject to minimum $5 restocking fee.
- The refund process may take up to 1 ~ 2 weeks after item has been received.
- Caseology Inc. is not liable for lost, stolen, or damaged shipments for returning packages.
- All Sale and Promotional items will not be eligible for Returns, Exchanges, and/or Warranties.
- Ship to: CASEOLOGY RMA, 25 HUBBLE, IRVINE, CA 92618 US
**Please include eBay username. We are unable to locate your account without this information.
Warranty
Our 30-day warranty provides coverage for manufacturing defects only.
Photo confirmation is required.
What is not covered by Warranty?
Most defective orders are replaced free of charge only after photo confirmation is provided.