SharpStone Version 2.0 (3.0" Inch) Hard Top Shredder - 4pc, X-Large, Black

UNITED STATES SHOPPERS:

Depending on what warehouse your order is fulfilled from, we generally use USPS First Class Mail, USPS Priority Mail, and USPS Express Mail. Because we have multiple warehouses, orders with more than one item may be shipped separately. Also, orders with more than one quantity may be shipped separately. Most orders are shipped within 24-48 hours from when you place your order. Shipments to P.O. Boxes and APO/FPO addresses will ship via the United States Postal Service (USPS) if available.

INTERNATIONAL SHOPPERS:

International shoppers are more than welcome to place orders on our eBay store. We use the eBay Global Shipping Program for international shipments. That means when you place an international order, we ship the item to the eBay Global Shipping Program warehouse located in the USA, and they then ship the item internationally to your address. Free shipping does not apply on international orders. You authorize any additional charges related to international shipments, customs taxes, and duties. No refunds will be granted if your order gets lost, held by customs, non-payment of duties/taxes, and/or refusal of package. International orders may take longer than the standard 24-48 hours to process if the order is in stock. The customer is responsible for all tax, custom charges, and any other fees. If you refuse the package at customs or fail to pick up your shipment and it is returned to us, you will not be refunded for the original shipping charges, you will be responsible for any return shipping charges, and you will be charged a 25% restocking fee.

ITEM AVAILABILITY:

IWe try to be as accurate as possible with the availability of items listed on the item page. This is the average time it takes for an item to ship out. This is not guaranteed. Sometimes it can take longer than stated and sometimes it can be sooner than stated.

Here at SharpStone, customer satisfaction is our top priority. We want you to be completely satisfied with any purchases made directly with us. We accept returns within 30 days of receipt of your purchase directly from us. Items must be returned in brand new, unused, unopened and in its original packaging, except defective products. Return shipping costs will be at the customer's expense. Free shipping only applies once. Original actual shipping charges are not refundable. All merchandise returns are subject to a detailed inspection. Any merchandise unsuitable for resale will not be accepted (do not adhere labels to retail packaging). A minimum restocking fee of 20% will be applied to all returns less than 30 days. NO RETURNS ARE ACCEPTED AFTER 30 DAYS OF SHIPMENT ARRIVAL.

PLEASE NOTE EXCEPTIONS:

International orders, orders not purchased directly from us here, and discontinued products will NOT be accepted by SharpStone for return under any circumstances. We will make it right if it is defective only if it was purchased here with us. WO DO NOT WARRANTEE ANY PRODUCTS NOT PURCHASED DIRECTLY FROM US; you would need to please contact the place of purchase.

*UNAUTHORIZED RETURNS* Orders that are refused or rejected without prior approval may not be refunded or subject to higher restocking fees. Customers will also be responsible for any new shipping fees incurred because of the refusal. There will be no refunds for orders refused for nonpayment of Duties and/or Tax fees with international Orders.

All products to be returned brand new and must include original packing material, and other accessories.

Any discrepancies such as defective items, missing items, wrong items, or any type of problem with an order that has been delivered must be reported to us within 30 days of receiving purchase. We will make sure to have a replacement sent out as quickly as possible. Please keep all packaging as we will require the item back under most circumstances and we will cover the costs to get the item returned to us. If you do not wish to have a replacement, it would be subject to a standard to a standard return procedure. We cannot be held responsible for any issues after 30 days of receiving purchase.

We reserve the right to refuse a return depending on certain circumstances.

CANCELLING ORDERS:

All order cancellations require a cancellation reason, must be in writing in an email, and we must be notified before there is a tracking number or shipment. Once an order has a tracking number or has been shipped, it cannot be cancelled under any circumstances and is out of the cancellation window. Cancelled orders that have not been shipped may also be subject to a minimum 20% restocking fee in certain circumstances. Any freight items, special order items, international orders, or items made per order may not be cancelled once order is processed even if there isn't a tracking number available. Please note we reserve the right to cancel an order if there is any issue. There are instances where a package may ship before any information is available and this is because our warehouse first ships orders and then provides us with the tracking report which then gets sent to you. If there is a situation like this where an order was cancelled and/or refunded while it was already shipped, we will not be able to honor the cancellation and any refund will be cancelled. While we do our best to honor all cancellation requests, there are instances where we cannot depending on the warehouse and the circumstances.