If you are not satisfied with 3arrowtechnologies services and products you can cancel your order or return merchandise asking for a replacement/refund within 15 days of receipt of shipment. All returns will be tested.  Buyer pays return shipping for all non defective products. Any product found to be damaged through misuse, abuse or negligence is not eligible for replacement. Refund requests are resolved within 14 days after receiving the product. Shipping cost is not refundable. If you have any questions or inquiries concerning return and refund policy, please write us an email. In the case of any product(s) returned for any reason, returned item(s) must be 100% complete, in original condition, with all packaging, manuals, registration card(s), accessories, cables and software. We reserve the right to refuse a return on any product that does not meet these requirements. Shipping and Handling fees are not refundable, with the exception of orders incorrectly shipped