Youtube intro video: 

1 Year UK Warranty and Support

Please call / whatsapp for any question before making your order.

Note: Please send a Whatspp / SMS Text with your box number to register the 1 year warranty.

Note: Please click add note if you have any request like 

- Setup and check the box

- Set box language in Chinese or English ...etc

Apart from the box's core apps we cannot support 3rd party apps to be fully working like: Youtube, You Ku .... etc ( we suggest don't install any 3rd part apps)

-- Preinstall all essential apps and TV Channels.
Special notes: All apps are provided by the third-part providers. Media Player itself comes without any apps.

All apps can be downloaded by yourself for free through App Market.

Purchasing this item means you have authorized us to install those third-party apps on your behalf. ( We will only help you to install apps on your request )

We or TV-Box company takes no responsibility for the liability / availability of any app.

If you find any app is illegal, make sure to delete it immediately.

Trading terms and conditions

DELIVERY LEAD TIMES: Our official delivery lead time is 1-2 working days from receipt of cleared payment, however, we will endeavour to process your order as soon as possible, provided full cleared payment has been received. If an item is paid from an unconfirmed paypal address, this will cause delays.

PAYMENT METHODS: We prefer payment to be made by PAYPAL , but also accept BAC payment, Cheque and Postal Orders. Cheques will take 7 days from receipt to clear. Cash on collection only. Orders paid for through Paypal will only be processed in our normal lead time if the buyer has a VERIFIED account and a CONFIRMED address. Failure to meet this criteria will result in a delay of up to 10 working days. Full payment details will be provided at checkout. If payment is made by Paypal, we can only ship to the address registered with Paypal.

SHIPPING: We offer a range of shipping alternatives and will list above the options available to you. Lead times provided by eBay are not guaranteed by us. Any damages incurred during transit must be reported to us within 48 hours of receipt. After this time, you can not claim for damage in transit. Courier shipping quote does not cover the following destinations: Northern and Southern Ireland, Scottish Isles, Channel Islands or any other non-UK mainland location, BFPO addresses and PO Boxes are also excluded. There will be an additional charge for these locations. Please e-mail for prices before buying.

WARRANTY: Unless stated otherwise under "Product Notes", all items sold by us will come with a 14 day RTB (Return to Base) warranty. If your item develops any problems in this time, we will offer an exchange or refund for the item. Where a product becomes faulty and a manufacturer's warranty applies to the product, all communication will need to be held between you and the manufacturer.

Return Policy: We offer 14 days money back guarantee. Item purchased after 14 days are subject to approval and may subject to a restocking fee of 15%.  

We prefer Paypal as our method of payment. Postal orders are welcome as is personal cheques. We ONLY ship to Confirmed / Verified addresses. If you require shipment to a different address payment MUST be by direct deposit / bank transfer. No other payment method will be accepted if you need shipping to a non-ebay confirmed address.

· Winners are expected to pay within 72 hours of the end of the auction or Non-paying bidder warning will be sent along with -ve feedback

· All device is check before delivery, you will void your warranty if you tamper with the warranty seal.

· Faulty or non-working item will be repair or exchange within 7 working days.

- Buyer are responsible of all posting cost

- we cannot offer refund or exchange after 14 days.

PLEASE DO NOT BID UNLESS YOU CAN PAY FOR THIS ITEM WITHIN 3 DAYS

Shipping Cost of £25 for UK Delivery is already included in the buy it now price, this is not refundable in any case.