Our Open Box unused products may have been returned by a buyer, or the packaging may have been damaged in the warehouse. The professional product quality management team followed strict guidelines in determining the great condition and function of this product. For most cases, there will barely be a recognizable difference between our product and a never been opened new product, besides possible damage to the packaging or a slight scratch. A new unlabeled box may also have been used. At the end of the day, you can be confident you are getting a high quality product at a great price. The product has been plugged in tested for functionality, You can rest assured that if you are not completely satisfied with the product, it may be returned for a full refund.