eBay

About Us

Remote Pro is Australian owned and family operated business based in Brisbane QLD. Remote Pro was established with one goal in mind, cut out the middle middlemen and provide great quality products and at an affordable price.

At Remote Pro, we focus our efforts to ensure customers are saving on products that traditionally cost Australians far too much. All of our products are backed by a 12 month warranty and a no fuss 30 day return guarantee.

Our staff are here to provide our customers with the best customer service and query response time possible. We aim to have all queries responded to within one business day. All items are dispatched same or next business day to ensure your purchase arrives as promptly as possible.

Payment

To ensure a smooth transaction, please follow the payment instructions laid out in the eBay system. If you are new to eBay and unsure how to purchase, please send us a message by clicking on 'Contact seller' and our Customer Service team will be happy to assist.

We accept payments through PayPal & bank deposit. Once your payment has cleared, we will ship your item same/next business day. Remote Pro is not liable for any unidentified payments or delays of delivery due to failure to follow instructions during checkout.

For all payments outside of eBay, please note that we process thousands of identical payments weekly so without the correct method/reference it's impossible to figure out which payment needs to be allocated to particular items. Simply send us the reference you used, the day and time you paid, and the amount deposited.

If you wish to collect your item from our warehouse, please follow the instructions laid out in each listing.

Due to our warehousing process, once payment has been received and order has been dispatched, orders are unable to be cancelled. Our 30 Day returns process may assist in this instance.

As always, if you have any questions, please send a message to our Customer Service team who are only too happy to help.

Shipping

Items are generally dispatched same/next business day after payment is cleared however please allow approximately 2-7 business days for it to arrive. Buyers will be able to trace the delivery online with a unique tracking number if item qualifies for parcel shipping.

Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Any changes to address after checkout will not be considered as valid, nor is Remote Proliable for any delay, losses and/or damage of items due to incorrect address.

At present, shipment is only within Australia.

We cannot guarantee door to door delivery for every customer. Buyers in remote areas such as farms, islands, mining camps, small towns, or out-of-towners, etc may need to collect from their nearest freight depot or Post Office

Returns

If your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. To see if you are eligible please check below:

We must be notified within 60 days of you receiving the item that you intend to return it. The item must then be returned within 7 days following this notification.

- The item must be returned in original re-saleable condition with all tags and packaging (ready to be put back on the shelf)

- The item/s are NOT opened, used, worn or damaged, and are in perfect condition when we receive them back - That you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.

- The item is securely packed to ensure it is received back by us in original and re-saleable condition.

- The refund amount will also have original freight costs deducted. If the item was sent with free postage, a 20% restocking fee will also be deducted from the refund amount.

- If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required. If you wish to take up this offer, please undertake the following: - Send an eBay message to us stating your order number, the item/s you wish to return, and the reason for the return

- Our Customer Service Department will review your email and, advise you on the steps required to return a purchase

- Remote Pro will not accept the return of any item/s without prior contact and approval to send back the items

In cases of an incorrectly supplied address/delivery information:

- For items classified as a parcel there will be a $7 cost for re-shipment

- For items classified as a letter there will be a $2.50 cost for re-shipment

- If re-shipment is not required and you would prefer a refund, a 20% restocking fee will apply

FAQs

Shipping

HOW LONG WILL DELIVERY TAKE?

Free Shipping generally takes 2-6 business days. Express Shipping will take 1-3 business days.

HOW LONG WILL IT TAKE FOR MY ORDER TO BE DISPATCHED?

All orders will be dispatched same/next business day.

WHAT IS THE COST OF SHIPPING?

Standard shipping is free Australia wide. Express Shipping is $12. International shipping is a flat rate of $22.

HOW WILL MY ORDER BE SENT?

For orders that are less than 8 items, orders will be sent with Australia Post and classified as a large letter which will be delivered to your letter box and does not require signature. Items sent via courier will be sent with Australia Post or Fastway and will require signature on delivery.

DO YOU SHIP TO PO BOXES?

Yes, we ship to Australian Po Boxes.

IS PICK UP AVAILABLE?

Yes, pick up is available between 8am - 2pm Mon - Fri at our store located at 1840 Mount Gravatt-Capalaba Road, CHANDLER QLD 4155.

Garage Remotes

WILL MY CURRENT REMOTES STILL WORK?

Yes, all existing/original remotes will work.

WHICH REMOTE WILL I RECEIVE?

The remote that you will receive is being pointed to by arrows if it is a compatible remote or pictured on its own if it is a genuine remote.

WHAT IS A COMPATIBLE REMOTE?

A compatible remote is an aftermarket remote not produced by the same manufacturer as the original but will be compatible with your motor.

WHY DOES THE REMOTE HAVE MORE THAN ONE BUTTON?

The additional buttons are used to be programmed to other doors as some homes may have a gate and multiple garage doors.

HOW DO I KNOW I'M PURCHASING THE CORRECT REMOTE?

To ensure compatible, make sure your original remote is pictured in the main image and your motor make and model is mentioned in the compatibility list in the description. If you are still unsure, please ask us for assistance.

IS IT POSSIBLE TO COMBINE MY REMOTES SO I ONLY NEED ONE?

Yes, it is possible. There generally will not be a remote you can purchase that will be compatible with all motors but you can add a receiver to one of your motors to match up with the other. Please contact us to find a solution for you.

WHY IS THERE SCRATCHES ON THE FRONT OF MY REMOTE?

Most of our remotes have a blue protective film on the front to prevent scratching, please peel away this film to reveal a metal finish.

WILL I RECEIVE INSTRUCTIONS?

Yes, instructions are provided and a digital version can be found on the product page via the download link.

WILL THE REMOTE COME WITH A BATTERY?

Yes, all remotes are provided with a battery.

I cannot find my remote on your website!

Please email a photo of your original remote and your motor brand and model number which will allow us to assist you further. Our email is sales@remotepro.com.au