Plan Overview

What else is included:

Roaming Countries

Looking for a bigger data plan for Europe? Please click here.

How to Activate this SIM Card

  1. We ship SIM cards inactive.
  2. Please follow the activation instruction sent to you with the SIM.
  3. We activate your SIM card 1 day prior to the arrival date that you set during the activation request.
  4. In order to have a smooth activation process, please make sure you submit at least 3 days prior to your arrival date and give us the correct arrival date in local time to the destination you are headed to.
  5. If you wish to change this date after your request, please contact us at least 3 days prior to your noted arrival date, so we can change the commencement date of your 28-day service.

Please note:

  1. In order to activate your SIM card, we require passport information to complete the activation (Given Name(s), Last Name, Nationality, Passport Number, Date of Birth and Gender (no passport photos are required)).
    * Disclaimer: All personal information collected during the SIM card registration process is solely for the purpose of complying with legal requirements and ensuring proper identification. We are committed to safeguarding your privacy, and we assure you that your information will not be used, kept, or stored for any other purpose beyond SIM card registration. Rest assured that we adhere to strict data protection measures to maintain the confidentiality and security of your personal information.
  2. We activate your SIM card 
  3. 1 day prior to the arrival date that you set during activation submission.
  4. Please ensure you submit the activation request at least 3 days prior to your arrival date (in local time), to give us enough time to complete the activation request prior to your arrival.
  5. Any changes to the activation date, will need requested at least 3 days prior to your original arrival date, so we can change the commencement date of your service.
  6. Hotspot/tethering allowed (10GB)
  7. Works in any unlocked mobile phone or device that supports 3G or 4G networks.
  8. *The 30GB Bonus Data promotion is valid for SIM cards activated before 30th Sept 2024. The promotion is subject to change including any extensions to this offer once the promotion period has ended.
  9. Please note that since Movistar ES is a Spanish telecommunications provider, you will receive your welcome messages and other account-related messages (such as data balance notifications) in Spanish. We recommend using a translating app such as Google Translate to convert the text to English for your convenience.
  10. The SIM is designed for short-term travellers and is therefore single-use only. If you are travelling for more than 28 days, we recommend purchasing multiple SIMs before your trip.

  11. Please activate your SIM card within 6 months of purchase.

Contact Us

  1. Please feel free to contact us at any time through the eBay ‘My Messages’ feature.
  2. We are unable to respond to any other forms of messages, this includes notes added during check out or comments added in your PayPal payments. Please use the ‘My Messages’ feature to contact us with any queries regarding your order.
  3. We do our best to respond as quickly as possible, however; please allow 48 hours for a response.Please feel free to contact us at any time through the eBay ‘My Messages’ feature.

Feedback

  1. We appreciate your Positive 5-star feedback, please note that all of our Positive feedback is automatically left as soon as it is received to indicate to us that the transaction has been successful.
  2. If for any reason there is a problem with your purchase, please contact us to allow us the opportunity to address the matter as promptly as possible and earn your Positive and 5-star feedback.We appreciate your Positive 5-star feedback, please note that all of our Positive feedback is automatically left as soon as it is received to indicate to us that the transaction has been successful.

Delivery

  1. We offer both standard and express delivery within Australia, using Australia Post.
  2. We aim to dispatch all orders within 24 hours of payment being received.
  3. General Delivery Information:
    - Orders are dispatched during business hours Monday to Friday (excluding public holidays)
    - Orders placed before 12pm (AEST) will be dispatched on the same day (excluding weekends and public holidays).
    - Orders placed after 12pm (AEST) will be dispatched the following business day.
    - Local pick up is available Monday to Friday between 10am - 4pm.
    - eSIM orders will be sent out within 24 hours of order placement.
  4. Once the order is lodged with Australia Post we have no control over delivery times. For information regarding delivery and estimated delivery times please visit www.auspost.com.au.
  5. All Standard Delivery and Express Post delivery options will include a tracking number to enable you to track your order here http://auspost.com.au/track/track.html
  6. For Standard Delivery, please allow up to 3-9 business days from the date the order is dispatched before contacting us. This allows for any unforeseen delays with Australia Post.
  7. For Express Post, please allow up to 1-3 business days from the date the order is dispatched before contacting us. This allows for any unforeseen delays with Australia Post.

Returns

  1. We are happy to accept returns within one day of order received. No questions asked.
  2. The buyer is responsible to return the item to us for inspection or provide evidence of their claim.
  3. We reserve the right to either issue a replacement or refund the purchaser.
  4. Please note that we do NOT provide a return service for situations which includes but are not limited to: incorrect size selection and misuse.
  5. No return or refunds if the SIM card has already been activated.