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How much is standard shipping?

Standard shipping within Australia is $8.

What about free express shipping?

Express shipping within Australia is $12. Orders sent within Australia via express shipping will be delivered within 2-3 business days within the Australia Post express post delivery network.

What other shipping options are available in Australia?

You also have the option of selecting postage features such as 'signature on delivery' &/or 'extra loss cover' at the checkout, these features can add extra security to your delivery.

Who do you send with?

We send with Australia Post.

Do you send Internationally? 

Yes, we send out lots of International orders. Please ensure you are aware of any important taxes specific to your country prior to making a purchase, as these costs are the responsibility of the buyer.

What are the International shipping costs?

Here are some of the popular International shipping locations: New Zealand (Standard International) = $17 AUD / Japan (Standard International) = $22 AUD / United Kingdom (Standard International) = $27 AUD / USA (Standard International) = $25 AUD

Do you accept returns?

Yes, we accept returns.

Returns will only be accepted if a claim is made within 14 days of receiving your purchase and where a valid invoice / receipt for your purchase is available.

We provide exchanges & returns in situations where a product has been supplied incorrectly, damaged (defective) or considerably differs from the description on the website.

Please contact the team at team@hatlocker.com.au to discuss return options. 

My return was approved, how do I return an item/s?

Once you have notified the team and your return request has been accepted:

1. Re-pack the item in a box or its original packaging. All returns must be unused / unworn and in original condition with all tags and stickers attached.

2. Return send to Hat Locker address. Please note that return postage is covered by the customer as we provide either free & reduced shipping rates.

3. Once your return has been inspected and accepted, you will be issued a refund or store credit to the value of the item(s).

There are a number of safe and secure payment options available; at the checkout, you can choose to pay using your Credit Card (MasterCard & VISA), your Paypal account, or with Afterpay.