· We guarantee to ship out within 24 hours after payment confirmation (except Holiday and Weekend).
· For USA, France, United Kingdom, Austrilia, Russia and Canada customers, we will send via ePacket delivery from China, it normally will arrive in 7-12 working days. For other customers, we will send by China Post Air Mail, may take 10-20 working days. You know international shipping may take some more days, please generous understand .
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Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility, which can be searched at your country's related departments.
Warranty
· All claims(damaged, missing or wrong items) must be filed within 7 days from the date that you receive. So when you receive the package, please open that.
Defective or Damaged in transit Order: if the item that you receive has the manufacturer's defect or damaged in transit, please contact us immediately with the photos of the item, and we will get a replacement on its way to you, and for the defective items, as we need to replace with the manufacturer, so you may need to send the item back. Anyway please contact us directly and immediately.
Missing Order: These 3 situation may occur that: 1. if you buy the items separately, we may send in different packages. 2. When your order is over 2KG, we have to send in more than one packages; 3. you know we will also make mistakes. But no matter which situation or reason, please contact us when you face receiving a partial order, we will reply you within 24 hours and offer more solutions for you.
Wrong Order: When you receive the item not your order or not the same as your order, please contact us directly and immediately. And please mail us with the photos, and we will confirm with our warehouse staff at the same time, when it is confirmed, we will send the correct item to you immediately.
Feedback & DSRs
· We depend on our ebay reputation and customer satisfaction to succeed. Therefore, Your feedback are extremely important to us .If you love my items please leave me good feedback and5 star DSR rating
If you have any questions about the items, please feel free and contact us directly, we will try our best to serve you
Contact Us
All emails will be answered within 24 hours. If you do not receive our reply, please kindly re-sent your email and we will reply you as soon as possible.