If you are not sure whether the part really fits in your vehicle, send us a message with the chassis number (17 characters), if necessary. a photo of the vehicle documents, see photo in the attachment as a template. We will check if the part matches and let you know.

The part identification can also be checked via the vehicle list. Identification via the chassis number is more accurate.

We ship the goods from the central warehouse in the Czech Republic. Every day we deliver goods to the DHL hub in Prohlis/Germany, from where the service provider DHL (Deutsche Post) delivers to the end customers. The shipments are therefore invoiced with the Czech VAT number and the German sales tax rate of 19% (these are transactions within the framework of the OSS – One Stop Shop).

Delivery usually takes 1-2 working days if ordered before 2 p.m.

However, we cannot guarantee this delivery time, which means delays may occur. We apologize for any delays. Unfortunately, not every delivery can always be made on time. We will resolve any problems with the delivery service.

We ship the goods every day with DPD from the central warehouse in the Czech Republic directly to customers in the respective country. The shipments are therefore invoiced with the Czech VAT number and a VAT rate valid in the destination country (these are transactions within the framework of the OSS – One Stop Shop).

The delivery dates on eBay may not correspond to the actual dates. Below you can see the delivery times to individual EU countries.

However, we cannot guarantee this delivery time, which means delays may occur. We apologize for any delays. Unfortunately, not every delivery can always be made on time. We will resolve any problems with the delivery service.

We ship the goods from the central warehouse in the Czech Republic. If you are interested in delivery to your country and no shipping is defined, please do not hesitate to contact us. We ship parts all over the world. Please send us a message with the name of the city and zip code where the shipment should be sent. We check the price of air freight with the airlines ( tnt / DHL) and send you an offer. Shipping prices vary depending on the destination.

Please note that deliveries from the EU to other non-EU countries incur fees (customs fees, duties and VAT). Fees vary depending on the type of goods and their customs tariff number and it is advisable to check this with the local authorities before ordering. The invoice usually comes from the delivery service. We have no influence over these fees and they are determined by local authorities.

Please note that deliveries from the EU to other non-EU countries incur fees (customs fees, duties and VAT). Fees vary depending on the type of goods and their customs tariff number and it is advisable to check this with the local authorities before ordering. The invoice usually comes from the delivery service. We have no influence over these fees and they are determined by local authorities.

With the goods we only send the actual invoice, which corresponds to the invoice amount paid. It is not possible to send an abbreviated invoice with the goods.

If your company is registered for VAT, please provide us with your company details (company name, address, VAT ID number) before ordering goods. We will create a customer account for you in our ERP system and only then will you be able to order on eBay.

We will then show the invoiced amount without VAT, we will issue you a corresponding invoice without VAT and we will refund you the VAT.

If you are purchasing for a VAT registered company based within the EU, please inform us before purchasing. We will issue an invoice without VAT and will refund you the VAT difference via eBay.

If your shipment has not been delivered, please inform us and we will try to resolve the problem with the carrier. Please note that the delivery time is not guaranteed and it is not always possible to deliver the shipment on the specified date. No transport company is 100% reliable and delays can occur from time to time.

If the shipment was delivered according to tracking but you have not received it, please first check whether someone in your area (neighbor, family member) has taken delivery of the shipment.

The goods can be returned within 30 days from the delivery date. The return option only applies to unused and uninstalled parts, which, if possible, are still in their original packaging. Please pack the shipment carefully so that it is not damaged during transport. Please place the goods in an additional delivery box, i.e. do not just use the box in which the delivered product was packed as delivery packaging.

If you would like to return an item, search for the item in your purchase history and select Return this item.

Germany

• Free returns. If you open a return case, you will receive a DPD label from us. Simply print out the return slips and stick them on your packages. In the next step, you drop off the packages at a pickup parcel shop near you or give them to your DPD delivery person. Don't forget to get a receipt.

Europe + World

• Return costs are borne by the buyer. If a return case is opened, you will receive the return address.

Standard warranty is 2 years (consumer) or 1 year (business). Please contact us in case of a complaint, we treat each case individually.

Please note that we do not deliver to the countries listed in the exclusion list. We also do not deliver to the Balearic Islands, the Canary Islands, Réunion, Ceuta and Melilla.