You must attach a note to the sale indicating the desired Text, Not A Separate Email

• Outer shell of 100% nylon taffeta
• Lined with 100% polyester brushed tricot
• Snap front • Raglan sleeves
• Reinforced slash front pockets
• Elastic cuffs
• Water-resistant • Machine-washable

PLEASE READ BEORE PURCHASING 

When purchasing this item, the buyer agrees that he/she has read, understand and agrees with the terms and conditions of this seller that are listed below.

 Included in the listing information you will see the approximate shipping time listed in business days. It can range from 5-7 business days from the time your order is received until the time it ships. Because we sell a wide variety of garments, it is not possible to stock every item; therefore, some items need to be ordered from our distributor, from whom we order twice weekly. Please do not message asking for a shipping date, you will receive the Tracking Number when the item ships. 

 The seller reserves the right, in the event of a shortage to substitute an item of equal or greater quality.

 Customizations require you to attach a message to the sale itself and not by a separate email. All orders are sent direct to the embroidery shop while all emails are received by our office and due to the fact that we receive a large number of emails it sometimes can take up to two days to read the emails.

 Once an order is placed, we are unable to cancel and order. All orders are custom made per your order, garments are not stock, off the shelf items, and therefore we do not offer exchanges or returns on any order. All sales are final.

 Any item that is being returned must be in the exact condition it was in when shipped: New and un-used, un-washed, no perfumes, cologne or other smells with any original tags that were on the item.

 Please check your order immediately if there are any issues, if there is an issue, we must be notified within 7 days of delivery.

 When you wash an item, that voids any warranty on the garment.

  We currently do not offer any additional customizations to this item (personal name, rank, etc.)

  Processing begins immediately after your order is placed, although our office may be closed our embroidery shop operates on weekends and Holidays depending on business.

  When your order ships you will receive a notification and Tracking Number, please ensure the email address you use is valid and checked regularly. Also please ensure that the shipping address you provide is the correct address since we are not able to ship to a different address.

 Once your order is handed over to the Postal Service (verified by Tracking Info) it is out of our hands and the responsibility of the Postal Service.

 Coastal Phoenix, Inc. is not responsible or liable for the actions of the Postal Service, including but not limited to: Damaged that occurs during shipping, Lost orders, Late Orders, Incorrectly Delivered Orders, or Stolen Orders.

 Any problems concerning late or lost delivery would need to be addressed with the Postal Service and not Jena1 Embroidery. Please contact your local Post Office with your Tracking Information.

 Should you order arrive damaged, you would need to take the item and package to your local Post Office and file a claim for the damage.

 If your order is returned to us by the Postal Service due to “Incorrect Address Provided By The Customer”, “No Such Number”, “Unable To Forward”, “Incomplete Address”, or other related issues there will be an additional shipping charge to re-ship the order.

 Should your order not arrive you should check your tracking number, if there is a problem you would need to contact the USPS with your tracking information.

  Please be assured that we will do everything possible to ship your order as soon as possible, you will be notified should any issues arise. We do not rush shipments or put orders in front of another customer, all orders are processed in the order they are received.

Business Hours

Monday – Friday  9:00am to 6:00pm

Closed Saturday, Sunday & All Major Holidays