•  If you don't receive your product within 28 days, you should contact us anyways

•  If there are any issues with the purchase, please contact us before leaving negative feedback.

•  Due to our stringent sourcing and QC processes, the fault rate on products shipped out by is very low. However, sometimes faults develop which couldn't be detected before, and we will help you solve these problems to a level far beyond what you will receive from any other China-based seller.

•  If you have any difficulties whatsoever with the products, or you are dissatisfied for whatever reason, you can contact us and we will discuss the issue in an open, honest way.

•  Customers need to pay the cost of returning faulty products back to our returns address in either Hong Kong or China as instructed by Customer Support.

•  Returns without prior discussion and authorization will not be accepted.

•  We don't believe companies should ignore their customers or try to hide from problems. We will do our best to deal with your enquiries promptly and helpfully.

Customer Satisfaction Policy:

In case you have any questions or comments regarding our products or service, please contact us immediately via the "Ask seller a question" tab.

If you are happy with our products and services we would appreciate your positive feedback and 5-star DSRs (Detailed Seller Rating) means a lot to us as it will help us to continue providing premier customer service in this highly competitive market! We will do the same for you!

We strive for 100% customer satisfaction but we do need your contact first. Please contact us before leaving negative feedback! We can resolve any situation!