We offer global shipping services. Our shipping options include free standard shipping as well as a $20 expedited shipping option, which are applicable to the majority of regions, including but not limited to the US mainland, Canada, the UK, Australia, and a few EU countries.
For certain areas with higher shipping costs, we offer standard shipping for $20 and expedited shipping for $40. To obtain an accurate shipping quote for your specific location, we kindly request that you contact us in advance.
Brand new
NOT US STOCK! Please read carefully
You might or might not receive the shoes with the authentication code scratched (Please read below)
Q & A:
1. Is it authentic?
Absolutely, our shoes are authentic. We source our inventory exclusively from authorized retailers in China.
2. Are these shoes brand new?
Yes, all our shoes are brand new. Any pre-owned items will be clearly listed as such.
3. US stock?
No, our shoes are shipped from Hong Kong, with a handling time of 2-6 business days. We offer free standard shipping, which typically takes around 2-3 weeks, though occasionally it may extend further, similar to the official website's shipping times. Expedited shipping via DHL or UPS is available for an additional $20, generally delivering within 7 to 10 business days.
4. Will Chinese holidays affect shipping times?
Yes, similar to holidays like Christmas, Chinese holidays can impact shipping times. During certain holidays, such as Chinese New Year, the entire country observes a shutdown, resulting in an adjusted handling time.
Holidays affecting shipping times:
1. Christmas
2. National Day: Orders won't be processed from 09/28 to 10/7.
3. Chinese New Year: Generally starts around 02/10 each year, with order processing halted for 12 days
5. Do you ship to Hawaii and Alaska?
Yes, we do ship to Hawaii and Alaska. However, please note that free shipping applies exclusively to the "no box" version. If you'd like to keep the shoe box, please select the $20 shipping option, as shipping companies base charges on package dimensions. Otherwise, we will dispose of the shoe box on your behalf. Standard free shipping to these areas may require additional time, as packages first transit to the US mainland before reaching their destination. This applies to zip codes starting with: 006-009, 967-969, 995-999, 090-099, 340, 962-966.
6. Return Policy
Our return policy extends for a duration of 30 days from the date of delivered. When initiating a return, kindly ensure that the shoes are returned in the same condition as they were received. Please be advised that the cost of shipping for the return shall be the responsibility of the buyer, unless the shoes are found to be counterfeit. A restocking fee equivalent to 20% of the total payment, along with the original shipping fee (approximately $35) will be deducted from the refund amount. We do advise considering local resale options, as international returns may incur substantial expenses.
7. Replacement
To expedite the replacement process, we recommend placing a new order once you have initiated a return request. We strongly encourage you to refer to our size chart, utilizing millimeter measurements, to ensure the accurate selection of your shoe size. This will help minimize the likelihood of size-related issues.
8. Availability of Out-of-Stock Shoes
Should you find that some of our shoe selections are currently out of stock, please do not hesitate to contact us for the most up-to-date information. Occasionally, there may be a delay in updating our inventory, and we apologize for any inconvenience this may cause.