361 Degrees Big 3 4.0 Pro 672321108F-2 UV light

• Is it authentic?

Absolutely, our shoes are authentic. We source our inventory exclusively from authorized retailers in China.

• Are these shoes brand new?

Yes, all our shoes are brand new. Any pre-owned items will be clearly listed as such.

• US stock?

No, our shoes are shipped from Hong Kong, with a handling time of 2-5 business days. We offer free standard shipping, which typically takes around 2-3 weeks, though occasionally it may extend further, similar to the official website's shipping times. Expedited shipping via DHL or UPS is available for an additional $20, generally delivering within 7 to 10 business days.

• Will Chinese holidays affect shipping times?

Yes, similar to holidays like Christmas, Chinese holidays can impact shipping times. During certain holidays, such as Chinese New Year, the entire country observes a shutdown, resulting in an adjusted handling time.

Holidays affecting shipping times:

• National Day: Orders won't be processed from 09/28 to 10/7.
• Chinese New Year: Generally starts around 02/10 each year, with order processing halted for 12 days.

• Do you ship to Hawaii and Alaska?

Yes, we do ship to Hawaii and Alaska. However, please note that free shipping applies exclusively to the "no box" version. If you prefer the shoe box, please select the $40 expedited shipping option, as shipping companies base charges on package dimensions. Otherwise, we will dispose of the shoe box on your behalf. Standard free shipping to these areas may require additional time, as packages first transit to the US mainland before reaching their destination. This applies to zip codes starting with 006-009, 967-969, 995-999, 090-099, 340, 962-966.

• Return Policy

Our return policy extends for a duration of 7 days from the date of delivery. When initiating a return, kindly ensure that the shoes are returned in the same condition as they were received. Please be advised that the cost of shipping for the return shall be the responsibility of the buyer unless the shoes are found to be counterfeit. A restocking fee equivalent to 20% of the total payment, along with the original shipping fee (approximately $35) will be deducted from the refund amount. We do advise considering local resale options, as international returns may incur substantial expenses.

• Replacement

To expedite the replacement process, we recommend placing a new order once you have initiated a return request. We strongly encourage you to refer to our size chart, utilizing millimeter measurements, to ensure the accurate selection of your shoe size. This will help minimize the likelihood of size-related issues.

• Availability of Out-of-Stock Shoes

Should you find that some of our shoe selections are currently out of stock, please do not hesitate to contact us for the most up-to-date information. Occasionally, there may be a delay in updating our inventory, and we apologize for any inconvenience this may cause.

• Order Cancellation Policy Is it possible to cancel my order?

This is a question we sometimes encounter. We want to assure you that while we make every effort to fulfill your order as requested, there may be circumstances where cancellation becomes necessary. In such instances, we will promptly notify you in advance. It is important to note that product prices may fluctuate, and there may be discrepancies between our listed price and the actual cost of delivery. For example, if the cost to deliver a pair of shoes to you is $150, yet it is listed at $115 on our website, we may find it necessary to cancel the order due to this pricing disparity. We sincerely apologize for any inconvenience this may cause, as it is indeed challenging to keep each and every product's price updated in real time.

Another case is that the shoes are simply out of stock.

• Do you ship worldwide?

Yes we do, we offer free shipping to most regions, but we will charge extra for some countries. Please contact us if the system tells you that we don’t ship to your country, and we will give you a quote