PHOTO: KURT GEIGER. Thank you for your custom. |
If you are happy with my service, please leave positive feedback if you are not, please let me know so I can work to rectify the issue you have with your purchase. Thank you.
MY RETURNS POLICY - PLEASE READ.
I sell (unless otherwise stated) brand new items from source (this means that they are all genuine items from the original manufacturers/retailers.
I do this because of my love for fashion and sourcing fashion items that clients can feel good and confident in. My aim is to please, I therefore SIMPLY ask PLEASE that you are considerate and reasonable. Please be as sure as possible that you want the item before bidding and purchasing. If you absolutely have to return an item, please remember to leave it in its original packaging and condition with sales/security tags intact – otherwise I cannot process a refund.
As I expect that payment for purchases are received within 48 hours and as I send items off within 48 hours (2
working days); I expect all returns to be completed no later than 14 days after receipt for a full refund to be possible.
You will need, in the first instance to inform me of your intention to return the item within 3 days of receipt and you will have to cover the cost of postage. Kindly ensure that you register postage, requesting that the items are signed-for; and obtain proof of postage. I will not take responsibility for non-delivery or non-receipt of any items returned.
Please remember that in the same manner that you would like to receive your items in great condition; you should not deny another client receiving a returned item in an acceptable condition (nor should you unduly cost me money just because you change your mind about an item). I cannot sell mishandled items to other customers.
Mine is not a try and return service. I simply want to be lawful and to be fair to my customers. Please work with me to get it right.
PLEASE REMEMBER THAT IF I DO NOT RECEIVE THE RETURNED ITEM (HAVING BEEN ILL HANDLED BY YOU) IN ITS ORIGINAL CONDITION AND PACKAGING – I CANNOT PROCESS A REFUND. PLEASE HELP ME TO HELP YOU. THANK YOU VERY MUCH FOR YOUR CO-OPERATION.