| Warranty and Return Policy: |
| For any issues with your order including incorrect, missing, damaged, and/or broken products, you must notify customer service via Ebay Messages within 48 hours of your package being delivered. Please include photos of the damaged/broken products in the email you send to us. If you are missing products, please include photos of your packaging and note the missing items in your email to us. If customer service is not notified within 48 hours of the package being delivered to you, replacements may not be made and/or compensation may not be issued. We put forth a great effort to respond to these messages quickly. However, during the busy time of year, we may fall a little behind on getting back to you in a timely manner. Be assured that if the effort to contact us is made within 48 hours of receiving the package you will not be penalized. |
| Omega Tactical will accept returns with an approved RMA and will be charged for return shipping. You must message or call customer service to obtain an RMA number prior to any return, refund, or exchange. If you fail to obtain an RMA number prior to returning the product, the product is not subject to refunds or exchanges and will be shipped back to the customer. All returns must include the original order number, receipt, or invoice. It must also include the billing address, shipping address, contact phone numbers, contact emails, and the RMA number. Photo of video evidence may be required before the return is authorized. Returns, refunds, and/or exchanges may take up to two weeks, not including transit times, for processing after we receive the product(s). Return shipping costs will be the responsibility of the returning party with the exception of the wrong item being received or on warranty exchange during the first 30 days after delivery. Items returned for warranty will only be replaced or exchanged, not refunded. |
| After 14 days from the time you receive your order, returns on items that are unused and in the original packaging, ready for resale will be accepted. If the product packaging has been altered, including written on, opened, damaged, or the product is damaged, installed or used, the item will be rejected and/or subject to a 25% restocking fee. This includes missing the original box or packaging or returning the item without outside wrapping to protect original boxes, packaging or parts, accessories, and instruction. The all items that are included on the RMA must include ALL items that were shipped with the individual product. If items are missing the refund will be assessed and partially refunded or not refunded at all. Shipping charges and/or shipping costs are not subject to refunds. |