For UK & International customers, the following delivery options are available at checkout:

 FAST & FREE Tracked Delivery on All UK Orders: The estimated delivery times within 2-4 working days, excludes Bank Holidays. Please bear in mind, after your order has been dispatched, you'll receive an email confirmation detailing order tracking information.

 UK Next Day Tracked Delivery: If ordered before 2 pm during business hours, your order will be delivered the next working day, excludes Bank Holidays. Please note next day delivery not available for every listing.

 International Tracked Delivery: The estimated delivery times, Europe 5-7 business days, USA/Australia 5-12 business days, and the Rest of the World (7-12 business days.) 

 Dispatch Time Info: We aim to dispatch all orders on the 1-2 business day. Please bear in mind, eBay will display automatically an estimated delivery date based on our cut-off time and delivery service. Delivery times may vary, especially during peak periods. Please also note, any orders received after the cut-off time will be dispatched via the next following working day. 

 Help: Can't find the answer you're looking for? Please check the "FAQ'S" section for the fastest way to find an answer.

RETURNS INFORMATION

- If you are unsatisfied with your purchase, you have 30 days from the date of purchase to return or exchange an item. Please avoid disappointment and return your item on time!

- All returned item(s) must be returned in their original condition. This means the Security tag/label must be still attached, unworn, and undamaged, with no makeup, pet hair, deodorant, perfume, etc...

- In order for you to return an unworn item(s), our specially designed Don't Remove Security Label/Tag attached must be intact, otherwise, your return will NOT be accepted! So please never ever don't remove the security tag!

- We aim to process returns within 1-2 working days of receipt, after which a return notification message will be sent to you through the eBay message system.

- We cannot be held responsible for any returns that do not reach us, and as such we always recommend you use a recorded postal service.

- If you have received an incorrect or faulty/damaged item in your order the buyer must contact us within 3 Days with details of the error. PLEASE ensure to inspect the item(s) quality upon its arrival.

- The Buyers must inspect items within 3 days and report any issues before removing tags, or returns will not be accepted.

- Please also be advised! If the item is faulty PLEASE Don't Remove Security Tag/Label must remain intact, otherwise your return will NOT be accepted and we will count this item as used. So please never ever don't remove the security tag!

- If the item is found non-defective, the item will be sent back to the buyer at the buyer's expense. The buyer is responsible for All Return Postage and Shipping Charges.

- Buyer pays return postage and then once the item has been received you will be fully refunded including the postage fee if you have paid when you purchased the item. (Except Special/Next day delivery charges.)

Note: We ship to eBay address. Please make sure your address in eBay is matched with your shipping address before you pay.

- The purchase invoice must be inside your returning parcel and the buyer must write on purchase invoice return reason if this information is not included, it will delay completing your refund, in some cases items may go missing.

- Please note that, the buyer must open a return request case via eBay in order to return the item. To return an item, you must start a returns request. This can be done under My eBay > Purchase History > Return This Item

Please be aware, our head office customer service will be available Monday to Friday from 9 AM to 5 PM and is closed on weekends and public holidays.

- International customers: We charge to post exchange size back to you, therefore, please bear in mind you'll need to pay for this. Also, if you are returning an item for a refund, we only refund back the item cost, postage is non-refundable.

- Please note that customs, duties, taxes and any other applicable charges are the sole responsibility of the customer.

- Exchanges UK Customers: Please contact us regarding the size you would like to exchange to (if available), so that our team can reserve the size you would like. Once you have posted back the item to us, we will dispatch the exchange item FREE of charge within the UK.

- Please click here to view our Return Address & full Returns Policy.

Our FAQ's (Frequently Asked Questions )
Question: When will my order be dispatched?
Answer: We aim to dispatch all orders before our cut-off time on the same working day. Orders received after cut off time will be dispatched via the next following working day. Please bear in mind eBay will display automatically an estimated delivery date based on our dispatch time and delivery service. Delivery times may vary, especially during peak periods also when your order has been dispatched, you will receive an email notification to advise you that it's on the way.

Question: How do I return an item?
Answer: If you are not happy with a purchase you have 30 days to return item(s).  To return an item, you must start a returns request. This can be done under My eBay > Purchase History > Return This Item. Please check our "RETURNS" section for more details.

Question: Why is your stock so cheap?

Answer: No there is nothing wrong with our stock, we deal direct with the factories that supply the stores, buying their surplus stock.

Question: What is Ex-Chainstore?

Answer: Ex-Chainstore is the term used to describe garments that are no longer stocked by the high-street store they were originally made for and sold by.

Question: How do you send your orders?
Answer: We are sending all our orders with Royal Mail or EVRI (HERMES). Estimated delivery times within 1-3 working days, (however, please allow 3-5 business days) excludes Bank holidays. Also most of our items are free delivery but some of our listings still apply postage fee.

Question: Are these products Genuine?

Answer: Our Promise! All our products 100% Genuine or your Money-back guarantee.

Question: Where can I find a size guide?
Answer: You can find our size guide on each product description page or general size guide can also be found on the "SIZE GUIDE" section.

Question: Do I have to pay to return my parcel?

Answer: Unfortunately buyer pays return postage. 
Question: When will I receive my refund?
Answer: We will email you to let you know your return has been received, and then we aim to process returns within 1-2 working days of receipt.

Question: What's your item's conditions?
Answer: Buy with confidence! All our items 100% brand new and in perfect conditions.

Question: Can I amend my order?

Answer: Our processing team work super speedily to get all orders processed and dispatched as quickly as possible, therefore we are unable to make any amendments to orders once they have been placed. We are unable to amend any delivery details once the order has been placed. Please make sure your shipping address information is correct before placing your order.

Question: What happens if my parcel is returned to sender?

Answer: If your parcel has been returned to sender, our customer care team will contact you once the parcel is received back to us. If the parcel is returned due to not collected or an invalid/incomplete address the customer will incur the charge for both original postage and the return postage.

Question: Where is my order?
Answer: When your order has been dispatched you will receive your order dispatch confirmation email with all information. If you have any issues with your order, please contact our friendly customer service.
Question: What to do if the item is a faulty one?
Answer: Please contact our customer service within 48 hours of receipt with your order details, and we will deal with the issue asap.
Question: I have not received my refund?
Answer: We aim to process returns within 1-2 working days of receipt.
If you have received a refund confirmation email but can't see the money in your account, please contact your bank or PayPal for further information or you can still contact us.
Question: Which courier service we're using?
Answer: We are currently using Royal Mail Courier Service & EVRI. 
Question: Where do you ship too?
Answer: We currently ship UK, European Union & USA/Canada
Question: Why is your stock so cheap?
Answer: We directly deal with the factories that supply the high street stores, buying their surplus stock.
Question: Can I exchange an item?

Answer: Please contact us regarding the item(s) you would like to exchange to, so that our team can reserve it if the item(s) still available. Once you have posted back the item(s) to us, we will dispatch the exchange item(s) FREE of charge within the UK.
Question: Why has the item tags/label/logo been removed?
Answer: Most of our products can come with various manufacturers labels where they have been purchased from manufacturers that sell high street brands, therefore it is a legal requirement for all branded store labels to be removed from the product in order for them to be sold on our eBay store.  The tags and labels are removed from items before dispatch, to prevent store returns and to comply with UK resale and copyright laws.
Rest assured the garments are as new as those bought in stores. It has no effect regarding quality of the product.

Question: I have placed my order and forgot to enter my discount code, what shall I do?
Answer: Unfortunately once the order has been placed we cannot amend the order, However, certain discount codes are valid for a certain time so be sure to keep this in mind whilst placing your next order.

• SIZE GUIDE
  
• You can click here to View "General Size Guide" conversion.
  
• If you need more assistant for the items measurements we can always help you with that, please Contact us through eBay message.
  

Contact Us

If you have any further questions or any problems please don't hesitate to Contact us through eBay message, we will aim to reply within 24 hours.

Payments

You can pay for your purchase easily and securely by checking out via PayPal, Credit or Debit card. Simply click 'Buy it Now' and proceed to the checkout.

Products

All of the items we sell is guaranteed to be authentic. When you buy from DRESSMEWISE, you know that you are buying authentic items.

All of our items originate from registered factories or wholesaler  with invoices of authenticity from the respective manufacturer.

Offers & Deals

All available offers & discounts will apply automatically when you add all item(s) in your basket and checkout.

WHY BUY FROM US?
Our Promise!...
We guarantee the safety, security and privacy of your valuables.
All our products, 100% Genuine or your Money back guarantee.
Fast Delivery & Dedicated Customer Service.
Satisfaction & Money Back 100% Guarantee.
All Items Brand New and in Perfect Conditions.

No Quibble 30 Days Return Policy.