STORE POLICIES:
CANDY PURCHASES:
Barilochesweets is not responsible for melting or other damage caused by heat exposure or travel during shipping.
We carefully pack your candy using bubble wrap when needed
The buyer assumes liability for all candy purchased
If you choose Priority Mail box (highly recommended), your candy will ship in a sturdy box.
Some types of candy can melt, including chocolate, caramels, marshmallows, taffy, gum and gelatin based gummies
We can't guarantee heat-sensitive candies will arrive in perfect shape—we wish we could control the weather!—but there are steps you can take when it's hot to reduce the risk of receiving melted candy.
Do not order candy during the hottest months of the year.
Choose expedited (Priority ) shipping which includes insurance. We send your chocolate with a ICE Pack
Choose an address where someone will be available to accept the package so it doesn't sit outside.
Follow the tracking number daily, then hourly on the date of delivery.
Meet your mailman at the mailbox.
If the box feels warm, open immediately to expose your candy to cooler indoor air or pop it in the fridge.
If the candy has softened, give it a chance to firm up before handling further.