Check-in Check-out (Sixth Edition)
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Art Nr.: 0130829161
ISBN 13: 9780130829160
B-Nr: INF1000000637
SubTitle: For courses in Hotel Front Office Management
ReleaseYear: 1999
Published by: Prentice Hall
Edition: 6/2000
Cover: Gebunden
Cover Format: 262x211x29
Pages: 538
Weight: 1179 g
Language: Englisch
Author: Gary K. Vallen Jerome J. Vallen
Beschreibung
Description
The leader in rooms management education and job-training for over two decades. This text provides exceptionally complete coverage of the hotel's front office and all of the support positions that make it work—from the global reservation network, to legal concerns, sales and marketing techniques, management issues, room rate formulas, and control and oversight. In a sequence that follows the flow of most guests—reservation, arrival, billing, departure, auditing and accounting—the book treats both the how (e.g., completing a reg. card) and the why (e.g., yield management) while keeping students abreast of the trends currently affecting the industry.