The speed with which today's businesses have to adapt to ever-changing circumstances and the complexity required to remain ahead in a competitive environment have forced the development of automated business process systems. Business Process Implementation describes a new method for designing and implementingoffice workflow systems.This method was developed by Graham Twaddle and his colleagues, and has been analysed and described by Michael Jackson, one of the pre-eminent contributors to current software development practices. It has been tried and tested by Sherwood International UK who have incorporated it into their award-winning Logicware software support system.