Customer Information -

VAT:

eBay now charges VAT on all sales where the buyer's shipping address is located outside of the United Kingdom in accordance with their current Policy. 

UK customers are not effected.

International customers should be aware that VAT (and other import duties) may be added at checkout or collected at the point of delivery. As such, these charges are not include in any discounts, offers or negotiated prices.  

Item Condition:

Unless otherwise specified, miniatures are supplied without their original packaging and should be considered pre-owned. Unpainted miniatures may have been previously painted and stripped. Miniatures that are unpainted or stripped may have been previously assembled and/or cleaned to some extent and small traces of paint and/or glue may be present. Unless otherwise specified, miniatures are supplied without plastic bases, arms, weapons or other paraphernalia. To the best of our knowledge all miniature are genuine products of their stated manufacturers. 

Photographs:

For individual listings, the actual items for sale are displayed in the main photograph, however, additional items may be shown for scale. Additional photographs may be include to allow closer inspection but do not indicate additional items. If in doubt, please read the listings description for full details of the listing's content or contact us directly.   

For multi-listings, stock photographs are generally used, where stock levels are high you may not receive the actual item pictured. Please make your selection using the drop-down menus to view the product you are interested in. additional images of the actual item you will receive are available on request.

Additional miniatures and/or items may be shown for scale or comparison. Any items used in this way will not appear in the listings main photograph and will be noted in the items description.  

Shipping:

All items will be properly immobilised and securely packaged for shipping, most orders are processed and dispatched within 48hrs. Where practical, Items shipping to the same address will be combined into a single package unless we recieve specific instructions not to do so.

All items will be shipped with full insurance (No Exceptions) which will include full tracking where applicable.

At present, only shipping options for the UK and EU are included in our listings as standard. Shipping options for customers outside of these zones may also be  possible on request.   

Royal Mail is our courier of choice for both domestic and international orders. Other couriers may be used if we consider it to be more practical.

P&P Charges:

The majority of our listings are sold with free P&P for UK customers, International P&P fees are displayed on all listings where international shipping is available.

When purchasing items from multiple listings that include P&P charges combined shipping is available where applicable, please wait to complete payment until you have received an updated invoice for your order. We are always happy to provide a quote for shipping costs before you commit to your purchase

Where a customer has overpaid for P&P a partial refund may be available We endeavour to spot such overpayments and refund them directly but if you feel you have overpaid for P&P but have not received a refund please feel free to contact us.

All purchases made on eBay are subject to a variety of fees, not all fees can be recovered when making a partial refund for overpaid postage and this may reduce the overall amount that can be returned. It is always generally cheaper to request an updated shipping invoice before completing payment.

Combined shipping requests may only be made via the eBay "Shopping Basket" using your web browser, they are not available through the eBay mobile app.

Returns and Cancelations:

If you change your mind about your purchase all of our miniatures and products may be returned for a full refund as long as the items are undamaged and, where new, they have not be used. All arrangements must be confirmed before any items are returned and it is the responsibility of the buyer to pay for the return postage, we recommend using a tracked shipping service and the original packaging provided with your order. 

Any order may be cancelled, with no repercussions, at any time up until it is marked as dispatched on the eBay website. After this time it may be returned as outlined above.

If your items fail to arrive within the estimated delivery window, if you think they may have been damaged in transit or if you feel that your purchase does not match the original listing's description please get in contact with us first before taking any further action. Such cases will be handled according to eBay's Buyer/Seller protection policies but there are often things we can do to investigate an issue before such step become necessary. Should we need to handle a claim for damaged goods on your behalf we may request images of the item and additional relevant information.  

If you have any questions about this listing or the terms outlined above please feel free to get in touch.